Position Information

NY HELPNo

AgencyPublic Service, Department of

TitleUtility Analyst Trainee* OR Utility Analyst 1

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $49555 to $80938 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Nassau

Street Address 125 East Bethpage Rd

City Plainview

StateNY

Zip Code11803

Job Specifics

Minimum Qualifications Current New York State Employees
Current New York State employee with one year or more of permanent, competitive service or 55b/c service as a Utility Analyst 1, Grade 18; OR current New York State employee with one year or more of permanent, competitive service or 55b/c service in a qualifying title and eligible for transfer** under section 70.1 or 70.4 of the Civil Service Law.

General Public
55b/c:
Candidates who are currently 55b/c eligible and possess a bachelor’s degree or higher are encouraged to apply. If interested in this position and applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter.

Public Administration Traineeship Transition (PATT) List:
Candidates on the Public Administration Traineeship Transition (PATT) eligible list have been canvassed and do not need to apply to this posting.

Professional Career Opportunities (PCO) List:
On the General portion of the PCO list, currently only candidates with a score of 100 or above are reachable. These candidates, as well as those on the appropriate Select PCO list, have been canvassed and do not need to apply to this posting.
Note: If you are a current New York State employee on the eligible list and not reachable, you may be eligible for transfer.**

*Successful completion of the two-year traineeship leads to appointment as a Utility Analyst 1, Grade 18.
**Candidates are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) to determine transfer eligibility.

Duties Description The Utility Analyst 1, under general supervision, will perform more complex tasks, primarily with respect to the oversight of Long Island Power Authority (LIPA)/ Public Service Enterprise Group Long Island (PSEG LI), and with respect to their compliance of customer service practices in accordance with the LIPA Reform Act and consistent with New York State Public Service Law and regulations, other federal and State statutes, and Public Service Commission (Commission) Orders. Specific duties include, but are not limited to:
• Reviewing and providing recommendations about PSEG LI’s Capital Project outreach efforts including holding meetings and reviewing their outreach plans for complex projects with substantial public impacts as needed.
• Reviewing and providing recommendations to LIPA on 25 Customer Service Performance metrics including reviewing and analyzing utility provided data, preparing workpapers to recalculate and verify their performance scores, and preparing a written report to provide findings for each metric.
• Reviewing and providing a recommendation on Utility 2.0 and Energy Efficiency Demand Response filing as it relates to customer protections and services as well as outreach plans for each program included in their filing. This includes reviewing and analyzing utility provided data, assessing the utility’s funding needs for each program, and preparing a summary of findings and final recommendation.
• Participating in the Management Operations Audits of PSEG LI and LIPA as it relates to its customer services and protections including customer communications. This involves developing scope topics, attending utility staff interviews, reviewing findings, and monitoring the implementation of each customer service recommendation.
• Reviewing and evaluating utility plans on consumer outreach and education and providing
recommendations, not only for PSEG LI, but for other major utilities as needed.
• Advocating for residential customer interests in PSEG LI/LIPA rate filings as well as assist the Office of Consumer Services (OCS) in major energy utility filings as needed including testifying at a rate case proceeding.
• Monitoring PSEG LI’s service quality.
• Advocating for end users and assessing user awareness and understanding on matters of utility, ensuring PSEG LI/LIPA is in line with Commission Orders with respect to customer protections and services.
• Analyzing utility data for the development of new policies and programs to align PSEG LI/LIPA with Commission Orders as well as participating in working groups (i.e., Energy Affordability Program, Long Island Choice Program, etc.)
• Reviewing and providing recommendation with respect to PSEG LI/LIPA tariff filings and LIPA submetering applications.
• Conducting metering activities to ensure PSEG LI is in conformance with Public Service metering rules and regulations.
• Reviewing and monitoring implementation of Commission-ordered outreach plans and programs as part of
specific proceedings (e.g., Article VII & 10).
• Assisting in Outreach responsibilities as needed, which include but are not limited to, tasks associated with conducting Public Statement Hearings; providing Outreach presentations; participating and conducting
outreach events; reviewing outreach materials; etc.
• Assisting in customer assistance tasks as needed, which include, but are not limited to, tasks associated with receiving, analyzing, resolving, and responding to complaints and inquiries about regulated and competitive energy, telecommunications, cable, and water service providers.

Additional Comments About the Department:
The primary mission of the New York State Department of Public Service (DPS) is to ensure affordable, safe, secure, and reliable access to electric, gas, steam, telecommunications, and water services for New York State’s residential and business consumers, while protecting the natural environment. The Department also seeks to stimulate effective competitive markets for clean, renewable, and distributed energy resources that benefit New York consumers, as well as product and service innovations.

Equal Opportunity Employer:
The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the Department’s webpage at www.dps.ny.gov.

The above salary range reflects the Downstate Adjustment of $3,026.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Human Resources Management - LB

Telephone

Fax 518-473-9990

Email Address recruiting@dps.ny.gov

Address

Street 3 Empire State Plaza

City Albany

State NY

Zip Code 12223

 

Notes on ApplyingPlease send a resume and cover letter to recruiting@dps.ny.gov or fax to Human Resources Management at (518)473-9990. Please reference “Utility Analyst, posting 10167” when applying.