Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Coordinator - 7804

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $103784 to $127830 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 40 N. Pearl St., Flr 9

City Albany

StateNY

Zip Code12220

Job Specifics

Minimum Qualifications Five years of experience in:
-OTDA Program Areas and LDSS business requirements
-Network Architecture & Security experience
-Windows Server experience including IIS and SQL
-Able to create technical documentation including system diagrams
-Experience supporting VDI endpoints and virtual desktop


The following degrees may substitute for the general experience as indicated:
Associate’s degree and four years of experience
Associate’s degree including 15 semester credit hours in computer science and three years of experience
Bachelor’s degree and three years of experience
Bachelor’s degree including 15 semester credit hours in computer science and two years of experience
Master’s degree in computer science or related field substitutes for an additional year of experience
Doctorate in computer science or related field substitutes for an additional year of experience

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of a Manager of Information Technology Services 2, SG29, within the Dedicated Support, Office of Temporary and Disability Assistance, Office of Temporary and Disability Assistance Portfolio, this person will be the Technical Lead for the Portfolio Local District Social Services (LDSS) Initiatives. We are seeking to fill this highly technical project position as a SG27-equivalent.
Specific duties include, but are not limited to:
• Build and maintain key relationships with clients and key personnel within OCFS, OTDA and LDSS offices.
• Resolve areas of concern as raised by clients and escalate issues to management
• Attend meetings with clients to discuss business needs and IT services; and meet with other ITS teams to discuss possible improvements

Technical Lead activities for Human Services (HS) Portfolio
• Provide technical lead/support for HS on ITS enterprise projects
o LDSS VDI project -- OTDA/OCFS/LDSS file server data migrations -- LDSS member server project
Network Architecture
Security/Firewall
Windows Servers
Microsoft Active Directory (AD)
• Troubleshoot hardware issues
o VDI endpoints
o Document Scanners
• Manage audit activities for the Portfolio
o IRS and SSA
• Consult with ITS Internal Audit (IA) and Chief Information Security Office (CISO) regarding security concerns
• Develop LDSS IT strategy

Oversee and Approve Technical Documentation
• Service notifications
• Customer notifications
• Business requirements/use cases
• User documentation

Perform Change Management activities for OTDA/OCFS Business Application Services
• Monitor and approve ITS Enterprise change activities
• Support Portfolio Change Managers and application development teams on change-related activities (impact, testing, etc.)
• Assess operational impact of proposed ITS Enterprise changes/maintenance
• Identify and report issues as appropriate
• Provide subject matter expertise to CRM, OTDA and OCFS BAS
Performs all supervisory responsibilities.

Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Your Social Security number may be required to confirm eligibility.