Position Information

NY HELPNo

AgencyEducation Department, State

TitleInformation Technology Specialist 4, Box PIMS-872/01748

Occupational CategoryI.T. Engineering, Sciences

Salary Grade25

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $93530 to $117875 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Office of Performance Improvement and Management Service

Information Technology Services Office

City Albany

StateNY

Zip Code12234

Job Specifics

Duties Description The New York State Education Department’s (NYSED) Office of Information Technology Services (ITS) is seeking candidates for an Information Technology Specialist 4 position within the Shared Platform Services Team. Reporting to the Manager Information Technology Services 1, the Information Technology Specialist 4 serves as the Atlassian team lead. As the Atlassian Team lead, the incumbent of this position will oversee and support NYSED’s Atlassian environment which includes Jira, Jira Service Management, Confluence and BitBucket. The incumbent of this position will be held to high standards of integrity, and customer service, while also being expected to perform advanced technical work on complex projects. The duties of this position include, but are not limited to, the following:
• Monitor and support the Atlassian (Jira, Jira Service Management, Confluence, BitBucket) environment;
• Provide expert-level technical support to customers and the Help Desk regarding Atlassian issues, while efficiently managing and resolving tickets and requests submitted by end users for Atlassian products;
• Conduct analysis and testing associated with new features and upgrades to the Atlassian environment;
• Apply agency defined security policies and measures regarding identity access management and licensing;
• Develop and maintain up-to-date detailed technical procedures and documentation for all Atlassian products;
• Efficiently coordinate and manage every aspect of Atlassian projects, ensuring timely completion and seamless alignment with business objectives;
• Provide comprehensive support and administration for various third-party software products, ensuring seamless integration and troubleshooting issues to enhance operational efficiency; and
• Supervise, mentor, and manage information technology professionals, ensuring their growth, development, and successful contribution to the team's goals. Cultivate a collaborative and supportive environment to enhance their skills and performance.

Minimum Qualifications MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 4.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 70.1 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title SG-23 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law.

Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-23 or higher eligible to transfer under Section 52.6 of the Civil Service Law.

For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm

55b/c Appointment: This position is eligible for 55b/c designation and is subject to verification of applicant eligibility. Candidates must possess a current 55 b/c eligibility letter and ONE of the following qualifications:
1. A bachelor’s or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND three years of experience in the following computer related areas: computer programming; network, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing; OR
2. A bachelor’s or higher-level degree in any field AND four years of experience in computer related areas as described in #1 above; OR
3. An associate degree* with 15 semester credit hours in a computer science field AND five years of experience in computer related areas as described in #1 above; OR
4. Six years of experience in computer related areas as described in #1 above.

Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must meet one of the following qualifications:
1. A bachelor’s or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND three years of experience in the following computer related areas: computer programming; network, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing; OR
2. A bachelor’s or higher-level degree in any field AND four years of experience in computer related areas as described in #1 above; OR
3. An associate degree* with 15 semester credit hours in a computer science field AND five years of experience in computer related areas as described in #1 above; OR
4. Six years of experience in computer related areas as described in #1 above; OR
5. Be a qualified employee of New York State Department of Education and have had ONE (1) year of permanent competitive or 55-b/55-c service as a Chief Computer Operator, Information Technology Specialist 3, Information Technology Specialist 3 (Data Communications), Information Technology Specialist 3 (Database), Information Technology Specialist 3 (Programming), or Information Technology Specialist 3 (Systems Programming).

Provisional candidates must take the examination for Information Technology Specialist 4 when it is next offered, and must be reachable on the resulting eligible list to maintain employment.

Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment or a temporary provisional appointment. Provisional candidates must take the examination for Information Technology Specialist 4 when it is next offered and must be reachable on the resulting eligible list to maintain employment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees’ negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of education and experience will be required at the time of interview for all candidates. This position requires occasional off-shift night and weekend work. This position allows for the opportunity to telecommute up to 50% each bi-weekly pay period.

This position leads to a salary of $117,875 based on annual performance advances.

APPLICATION: Qualified candidates should send a resume and letter of interest by January 3, 2025 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-872/01748) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Interested in a job with New York State, but don’t know where to start?

Visit these links for information on working for New York State:
• https://www.cs.ny.gov/jobseeker/
• https://www.cs.ny.gov/pio/publications/gettingajob.pdf

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits
• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Public Service Loan Forgiveness (PSLF).
• Eligibility for various life insurance options.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address omsjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by January 3, 2025 to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-872/01748) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.