Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleProject Assistant - 8690

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Broome

Street Address 2001 Perimeter Rd.

City Endicott

StateNY

Zip Code13760

Job Specifics

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

This position will work under the direction of the Field Engineering Department Head within the Division of Direct Support for the Department of Labor.

Specific duties shall include, but are not limited to:

•Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests.
•Lead and facilitate team meetings, provide recommendations, identify risks, and facilitate reviews.
•Coordinate and/or attend project related meetings with various projects teams within ITS, business, other agencies and vendors.
•Perform analysis activities, gathering information to assist with Team initiatives, including documentation of existing processes, identifying areas of improvements.
•Document diagnostic steps taken to troubleshoot/resolve client issues.
•Escalate any priority requests.
•Perform a full range of supervisory duties.
•Develop training plans and performance evaluations.
•Collaborate with counterparts within other Regional areas as work load dictates.
•Work with vendor support to resolve technical problems with agency IT equipment.
•Train and orient users on hardware and software where appropriate.

Minimum Qualifications Preferred Qualifications
• Experience in Supervising multiple ITS Technicians and Delegating team tasks/responsibilities, while balancing the needs of the DOL Direct Support Field Engineers.
• Experience with DOL specific systems and be familiar with how Labor conducts its day-to-day business, to provide services necessary to support them properly.
•Experience creating new documentation, development and/or review/update of existing documentation.
•Experience in Hardware, Networking, Account Management along with experience in User Support.

Additional Comments Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.