Position Information

NY HELPYes

AgencyInsurance Fund, State

TitleAssistant Insurance Fund Services Representative - NY HELPS

Occupational CategoryOther Professional Careers

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $53413 to $65061 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 1 Watervliet Ave Ext

City Albany

StateNY

Zip Code12206

Job Specifics

Duties Description • Maintain caseloads and assignments for specified policyholders and employers providing various services throughout a life cycle.
• Review all work products for accuracy and completeness and determine whether additional information is required.
• Accurately process caseloads and work in designated systems, efficiently enough to maintain and meet required deadlines which prevent the agency from incurring penalties.
• Work with policyholders to qualify and quantify an employee/claimant.
• Communicate with claimants, policyholders, medical providers, and various entities to gather information needed to process assigned work.
• Examine accident and medical reports to determine compensability and liability, seeking guidance and expertise as needed if complex medical issues arise, and initiate proactive follow ups for all updated information as needed.
• Conduct research to cross-check current, existing, or past payments being provided to ensure the coordination of claims, if applicable.
• Provide any additional information required to assist various internal agency Departments in reviewing unique and/or complex scenarios and work with the Departments to implement the recommendations.
• Acquire an understanding of the NYS Workers’ Compensation Law, Disability Benefits Law and/or the Paid Family Leave Benefits Law, and all other applicable New York State laws, rules and regulations related to programmatic operations.
• Establish a comprehensive knowledge of the resources available to resolve issues and answer questions about assignments.
• Keep complete records and internal controls utilizing a variety of internal systems.
• Provide customer service to all claimants, policyholders, medical providers and brokers, and internal agency staff, responding in a timely manner to all inquiries from any source including telephone, email, letter, and web inquiry.
• Work with agency staff on special projects as directed.

Minimum Qualifications • One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of Civil Service Law. Eligible titles include, but are not limited to: Administrative Assistant 1, Business Document Specialist 2, Motor Vehicle Consumer Services Representative, Licensing Examiner 1, Taxpayer Services Representative 1, Program Aide, Payroll Examiner 1; OR
• Four years of customer service experience that required independence in both verbal and written communication responsibilities; OR an associate degree or higher and two years of customer service experience that required independence in both verbal and written communication responsibilities.


Please be advised that the New York State Insurance Fund does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.

Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The salary listed includes location pay.

Fringe Benefits:
• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Public Student Loan Forgiveness (PSLF).
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.


NY HELPS Program:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.


NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.


Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Paul Angelo

Telephone

Fax 518-437-1618

Email Address hr@nysif.com

Address

Street 15 Computer Drive West

City Albany

State NY

Zip Code 12205

 

Notes on ApplyingPlease submit your resume to hr@nysif.com, referencing the Vacancy ID in your subject line.