Position Information

NY HELPYes

AgencyUniversity at Albany

TitleStudent Loan Control Representative 1 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $47695 to $58447 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Rensselaer

Street Address University at Albany, Student Loan Service Center

5 University Place

City Rensselaer

StateNY

Zip Code12144

Job Specifics

Duties Description 1. Provide assistance to borrowers or campus staff having questions related to the campus-based student loan programs. Have a comprehensive understanding of the federal regulations governing each loan program in order to provide accurate information and guidance to the caller. Document the nature of the call within the loan memo history in SAL and follow up with a written reply or a return call when necessary. Remain professional and courteous with all callers.

2. Receive written correspondence or email messages from borrowers, and after careful review, provide accurate and complete information in response. Typewritten letters or email replies must be reviewed for completeness and accuracy before the response is sent and the borrower’s account is to be noted within SAL of the response that was required.

3. Review and analyze accounts when processing benefit applications or other documents. Approve or deny the benefit applications and process related corrections or updates to each loan. Provide confirmation of the action on the application to the loan borrower or request additional documentation when necessary. Review thoroughly to ensure that the adjustments and updates to the loan are accurate.

4. Utilize the loan collection module to make the required due diligence contacts by phone or mail to delinquent borrowers, including those in the cohort. Attempt to resolve and cure the default by making repayment arrangements with the borrower or by providing guidance on the benefits that may be available, and courteously educate the borrower on the consequences of default. After completion of the due diligence requirements, if attempts to resolve the delinquent status are unsuccessful, prepare the loan for assignment to external collection agencies.

5. Be familiar with procedures involving acceleration, skip-tracing, credit checks and third-party agencies, and be aware of the requirements and restrictions of the Fair Debt Collection Practices Act (P.L. 95-109).

6. Assist with special projects and other duties as assigned.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):

Two years of debt collection experience.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):

Candidates must have a reachable score on the University at Albany Student Loan Control Representative 1 RENSSELAER Exam List OR
Be a current NYS employee and have a current permanent appointment with 1 year of service as a Student Loan Control Representative 1, or in a title eligible to transfer to Student Loan Control Representative 1 OR
Be a former NYS employee eligible for reinstatement to the title of Student Loan Control Representative 1

May be filled from a mandatory reemployment list if one is in effect at the time of appointment.

A completed application is required to be considered for this position.

Additional Comments To apply, please go to: https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=189603
Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three-year period.
Please refer to the following website for the complete Annual Security Report (“Clery Report”): http://police.albany.edu/ASR.shtml

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Office of Human Resources Management

Telephone 518-437-4700

Fax 518-437-4731

Email Address classifiedjobs@albany.edu

Address

Street University at Albany

1400 Washington Avenue, UAB 300

City Albany

State NY

Zip Code 12222

 

Notes on ApplyingTo apply, please go to: https://albany.interviewexchange.com/jobofferdetails.jsp?JOBID=189603