Position Information

NY HELPYes

AgencyState Comptroller, Office of the

TitleBusiness Systems Analyst 1, SG-18, Business Systems Analyst TR 2, SG-16, Business Systems Analyst TR 1, SG -14(NYHELPS)Item# 01025(Multiple)

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53764 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

Location

County Albany

Street Address 110 State Street

City Albany

StateNY

Zip Code12236

Job Specifics

Duties Description This position is located within the bureau of Program Optimization Support & Transformation, Division of Retirement Services and is responsible for:
Participate in systems implementation, maintenance, and support
o Research and elicit requirements by conducting individual or group interviews, schedule and facilitate meetings, distribute surveys, and review documents.
o Work with team and stakeholders to document the current and/or future New York State and Local Retirement system and business processes or functions.
o Create and maintain various business analysis documents, including business analysis plan, business/functional requirements documents, user stories, use cases, requirements traceability matrices, prototypes, flow charts, and process models.
o Communicate business process and system requirements to IT staff, program staff, and other stakeholders.
o Develop test data, scenarios, and plans; test systems functionality; and document the results.
o Review, analyze, and document business process deficiencies requiring resolution during or after implementation.
o Write business procedures and instructional documentation for team and users.
o Develop training materials and presentations of systems functionality for end users.
o Provide end user support and training.
o Assist with change management activities.
o Assist with maintaining the framework for capturing, documenting, and transferring business knowledge.

Provide technical support and customer service
o Resolve or assist in resolution of issues/requests in a timely manner.
o Perform access audits and data clean-up.
o Develop reports and provide exported data for customers; run queries
o Elicit, document, and validate requirements for new processes.
o Create and monitor ServiceNow tickets
o Prepare and send written communication.
o Assist with or complete various tasks related to HR Innovations.

Promote business analysis and professional development
o Assist in establishing and maintaining business analysis methodologies, along with the development of consistent approaches and best practices for business analysis.
o Promote the use of business analysis and business process improvement.
o Participate in business analysis and other professional development training activities.
o Continue professional development through attendance at meetings, professional seminars, and webinars.

Communication
o Keep management and team informed.
o Ensure thorough understanding of work assignments.
o Communicate status of assigned tasks.
o Escalate issues to management.
o Conduct presentations to team, management, and other stakeholders.

Maintain Professional Demeanor
o Maintain a professional work attitude and demeanor in the workplace.
o Report to work on time and notify supervisor of absences in a timely manner.
o Make efficient use of work time and maintain a satisfactory level of work performance.
o Continue to enhance/develop skills to effectively utilize tools and resources; take initiative to keep up to date on the division’s business processes.

Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

For appointment to the Business Systems Analyst Trainee 1 (equated to SG-14), you must have: A Bachelor’s or higher degree.

For appointment to the Business Systems Analyst Trainee 2(equated to SG-16), you must have:

A Bachelor’s or higher degree

AND

ONE year of professional experience as described below*.

For appointment to the Business Systems Analyst 1 (full journey level, SG-18), you must have:

Business Systems Analyst A Bachelor’s or higher degree

AND

Two years of professional experience as described below*.

*Business analysis experience is defined as experience where your primary duty was performing three of the five following activities:
• Using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, JAD Sessions).
• Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis).
• Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirements Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, Change Management Analysis).
• Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals.
• Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders.

The following activities are NOT considered qualifying experience:
• Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources - Responsibility limited to forms design and changes to forms.
• Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc.
• Information technology-related responsibilities such as hardware installation, network configuration, software administration and programming.
• Development of instructional materials and classroom training.
• Help desk duties including troubleshooting, resolving user issues, and providing customer service.

Competitive Minimum Qualifications:

You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 70.1, 52.6, or 70.4 of the Civil Service Law.

Transfer:

For 70.1, 52.6, or 70.4 transfer to a Business Systems Analyst 1, salary grade (SG)-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above, SG-14 or above for a Trainee 2, SG-12 or above for a Trainee 1, depending on qualifications.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level SG-18 position.

Traineeship salary information:
The position may be filled at the Business Systems Analyst Trainee 1 equated to SG-14 ($53,764), Business Systems Analyst Trainee 2 equated to SG-16 ($59,994), or full performance Business Systems Analyst 1 SG-18 ($66,951) based on the candidate’s education, experience, and previous state service. Salary is nonnegotiable.

Candidates hired at the trainee level will be advanced to the full performance Business Systems Analyst 1 SG-18 following successful completion of the traineeship.

Additional Comments Knowledge, skills, and abilities:

• Demonstrates passion for business analysis.
• Demonstrated experience using recognized business analysis elicitation techniques to elicit requirements (e.g., business, stakeholder, solution, and transition); and determine required operational services from business users.
• Demonstrated experience using recognized business analysis methodologies to design solutions aimed at improvements by elevating the efficiency and effectiveness of the business processes (e.g., business process improvement, business process modeling, data modeling, fit-gap analyses, or functional designs).
• Strong facilitation and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to work with others to analyze problems quickly and develop the best solutions options.
• Demonstrated ability to be flexible, to adapt to change, and work well in a participative, team-oriented environment with diverse assignments.
• Formal training in business analysis concepts and methodologies.
• Membership and/or participation in the International Institute of Business Analysis and professional communities of practice.

Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.

Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.

Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

The Office of the State Comptroller does not participate in E-Verify or sponsor visa applications.

OSC offers competitive salaries and benefits, and opportunities for advancement, continuing education, and professional development. We provide a professional environment where employees are encouraged to push themselves while maintaining work-life balance. Our generous benefits package includes:
• A state pension with vesting after five years’ service
• Comprehensive medical, dental and vision insurance available to all employees and their dependents
• Flexible spending accounts for dependent and health care
• Productivity Enhancement Program (PEP), allowing eligible employees to exchange previously accrued leave in return for a credit to be applied toward their health insurance
• Public Service Loan Forgiveness (PSLF)
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• Holiday and paid time off
• Shift and geographic pay differentials
• A committed continuous learning environment
• Informational Brown Bag sessions
• Wellness at Work Programs to promote employee health and wellness
• OSC Mentoring Program to network, contribute, and provide an opportunity to strengthen competencies in a variety of areas
• And much more

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Takeitha Kelley

Telephone (518)474-1924

Fax (518)486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/business-systems-analyst-1-trainees/072514, Reference Item #01025(Multiple)-TBK on your cover letter for proper routing.

Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments.

Items included: 01025, 01039, 01821, 07384, 08186

If you have questions about this vacancy, please contact this Division representative:
Division Contact: Cara Davidson
Email Address: cdavidson@osc.ny.gov