Position Information

NY HELPYes

AgencyMotor Vehicles, Department of

TitleMotor Vehicle Representative 1, G-9 (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 150 Broadway

City Menands

StateNY

Zip Code12204

Job Specifics

Duties Description As a Motor Vehicle Representative 1 in the Contact Center, you would primarily be using a headset answering incoming telephone calls from the public inquiring about services and information regarding driver licenses, registrations, titles, penalties, and insurance. You will be expected to effectively use a computer with multiple applications running simultaneously, read and decipher customers’ records, process documents and credit card transactions. Other tasks include answering and responding to customers’ inquiries through email and chat. You will be expected to act in a calm, courteous, and reasonable manner, even under difficult circumstances.

The Contact Center offers free parking to all employees. Hours of the position will be discussed at the time of interview, including questions regarding AWS/Compressed Workweek, and Telecommuting Program.

Minimum Qualifications To be eligible for the Motor Vehicle Representative 1, G-9 position you must meet one of the following conditions as detailed below:

NY HELPS*:

Graduated from high school or have earned a high school equivalency diploma AND you must have either:

1: one year of experience in a position where your primary responsibility was providing customer service** to the general public*** either in an environment with substantial face-to-face interaction or in a call center environment

OR

2: 30 college semester credit hours

Transfer:
One year of permanent, contingent-permanent, or 55b/c service allocated to a G-7 or higher eligible for transfer under Section 52.6 or Section 70.1 of Civil Service Law, or currently serving in the title and eligible for reassignment.

Reinstatement:
If you previously served in this title or in a title otherwise transferable to this title, you may be considered for reinstatement pursuant to Civil Service Law, if it is in the best interest of the agency. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission. All reinstatements must serve a mandatory 52-week probation period.

55b/c Appointment:
This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must meet the minimum qualifications stated above and must submit their current 55b/c eligibility letter along with their application.

*This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means NO EXAMINATION IS REQUIRED, but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, WITHOUT HAVING TO TAKE A CIVIL SERVICE TEST. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

**Civil Service defines customer service as dealing with many different individuals on a continuous basis where verbal communication is the primary means of accomplishing the duties of the position.

***Civil Service defines the general public as a broad range of people NOT limited to a specific group of the public.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.
There are many benefits to working for the DMV! Including:

o Paid Leave
o Paid Holidays
o Pension
o Health Insurance
o Dental & Vision Coverage
o Flex Spending
o Voluntary 457B Retirement Saving Program
o Health Care Spending Account
o Tuition Assistance Programs
o Public Service Loan Forgiveness Program
o Transportation Savings Program
o Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

DMV is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact ReasonableAccommodations@dmv.ny.gov

The Department of Motor Vehicles is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name DMV Hiring

Telephone

Fax

Email Address dmv.sm.HELPSMVR@dmv.ny.gov

Address

Street 6 Empire Plaza

Albany - NY, United States (USA), 12228

City Albany

State NY

Zip Code 12228

 

Notes on ApplyingSend a cover letter, referencing the Vacancy ID noted at the top of this posting, along with your clear and concise resume stating your current Civil Service title, if applicable, and indicating how you believe you meet the qualifications for appointment.

Please note: Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility.