Position Information

NY HELPNo

AgencyLabor, Department of

TitleDivision of Employment Workforce Solutions Internship - Hourly - Albany

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.35 to $20.42 Hourly

Employment Type Part-Time

Appointment Type Temporary

Jurisdictional Class "Other" (generally Military Law positions)

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week TBD

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address 1220 Washington Avenue

Bldg 12

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description An intern in the DEWS Customer Engagement Unit will assist with organizing and delivering virtual workshops, providing customer service support, and handling related administrative tasks. This role offers exposure to workforce development operations, digital communications, and event facilitation.

Type of Work, Daily Tasks, Assignments & Projects:
Support virtual workshops by assisting presenters, managing chat questions, posting relevant links, and ensuring sessions run smoothly.
Schedule Zoom workshops and send Outlook invitations to moderators and presenters. Help maintain shared mailboxes, send follow-up emails, and respond to participant inquiries.
Compile weekly attendance data and aid in creating monthly workshop calendars.
Prepare workshop materials and reports with accuracy and timeliness.
Assist in developing and updating communication templates and workshop documentation.
Contribute to special projects and employment initiatives as assigned.

Learning Objectives:
Gain practical experience in virtual event coordination and public-facing communication.
Develop professional skills in customer service, data entry, and technical troubleshooting.
Strengthen time management, team collaboration, and attention to detail.
Learn about workforce development programs and how career center operations function within a public service setting.

Minimum Qualifications MINIMUM QUALIFICATIONS:

• Be 18 years of age or older
• Be actively enrolled in a New York State college, university, or graduate • program, or be a resident of New York State, attending a college, university or graduate program outside of New York State*
• Have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program), or be a currently enrolled graduate student or accepted in a graduate degree program
• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent


Preferred Skill sets:
Strong communication skills
Customer Service experience


Degree Concentrations Requested:
Business Administration
Communication Studies
Human Resources
Public Administration

Additional Comments Preferred minimum education level: Sophmore
Preferred maximum education level: Graduate Student

Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Robert Stager

Telephone 518-457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12226

 

Notes on ApplyingAll candidates must submit a written resume and a cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by February 2, 2026 and submitted via email to labor.sm.personnel.jva@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID 204461, Division of Employment Workforce Solutions Internship - Albany in the subject line of your email. Failure to do so may result in a delay of processing your application.

Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.

New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.

If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity and Inclusion (ODEI), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575.