Position Information

NY HELPNo

AgencyExecutive Chamber of New York State

TitleIT Support 1

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $65000 to $80000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 10%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address NYS Capitol

City Albany

StateNY

Zip Code12224

Job Specifics

Duties Description The IT Support 1 will work in a team environment providing IT support for the Executive Chamber. The incumbent will have the opportunity to be exposed to and take on other assignments in addition to the primary support role.

Primary duties include:
• Installation, configuration, and troubleshooting desktop PCs and laptops.
• Utilize network and server administrative tools to accomplish system tasks/ monitoring of Azure AD accounts, O365 accounts, MDM configurations and policies.
• Install network printers, peripherals, and other appliances. User account setup and maintenance. Monitor, diagnose, and resolve operating system problems.
• Assist with PC imaging and maintenance.
• Instruct, support, and train end users on network usage.

Minimum Qualifications Either:
A. Bachelor's degree or higher in Computer Science, Information Science, or related field; OR
B. Associate's degree in Computer Science, Information Science, or related field, AND a minimum of two years of systems administration work experience.

Additional related work experience or job-related certifications may substitute for educational experience.

In addition, the following knowledge, skills, and abilities are strongly preferred:
• Windows Server OS experience: server virtualization, Windows Active Directory, backup administration and maintenance, computer imaging and deployment
• Installing, configuring, troubleshooting, and administering current Windows Server 2012 - 2022 and Desktop Operating Systems - Windows 10/11.
• Experience with conferencing support (Zoom, Microsoft Teams, WebEx). Experience with virtual platforms (e.g. VMware) preferred.
• Working knowledge of cloud computing with a preference for Azure AD and Office 365.

Successful candidates will be self-motivated and proactive, understand user needs, identify root causes of problems, and implement pragmatic solutions. Strong analytical skills and decision-making ability, willingness to work in a team environment, solid organizational and time management skills are necessary for success in this role.

Additional Comments All positions within the NYS Executive Chamber require completion of a background check prior to appointment. Evenings and weekends will be required on an as-needed basis.

NYS Executive Chamber is an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic groups, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law. We are happy to consider reasonable and religious accommodations during the hiring process. Please send your request to EmployeeRelations@exec.ny.gov.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Executive Chamber Human Resources

Telephone

Fax

Email Address resumes@exec.ny.gov

Address

Street NYS Capitol

City Albany

State NY

Zip Code 12224

 

Notes on ApplyingTo be considered for this position, please email your resume to resumes@exec.ny.gov.
The subject of your email should include your full name and the title of the position, e.g., Jane Doe - IT Support 1.