Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleDeputy Chief Technology Officer-Shared Delivery Services

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $156757 to $197170 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Swan St. Bldg, Core 4

City Albany

StateNY

Zip Code12220

Job Specifics

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of the Chief Technology Officer the incumbent will be the Bureau lead for the Chief Technology Office (CTO), Shared Delivery Services functional area, accountable for the service level agreements and metrics by which each service area is measured. The Shared Delivery Services Bureau manages critical statewide services such as Office 365, F5, DNS, Voice over IP, Mainframe Platforms, and the ITS Print Shop: Specific duties include, but are not limited to:

• Lead the design, development, oversight and vision for all Shared Delivery Services solutions and standards including evaluation of emerging technologies and trends;
• Define technology governance models, standards and best practices;
• Govern performance of Shared Delivery Systems teams through team meetings, review of strategic goals and progress plans. Develop, implement, and maintain the overall management and direction of the units' operations; the managerial, supervisory, and support staff;
• Configure, assign, and monitor priorities, schedules, assignments, workloads, and staffing levels to insure peak operational efficiency. Ensure teams have the tools and bandwidth necessary to complete assigned functions;
• Direct and facilitate continuous process improvements to deliver all CTO Shared Delivery Services solutions quickly and reliably; Identifying areas for improvement and implementing plans to address gaps in policies and/or procedures as needed;
• Collaborate and interface with Executive Leadership and Deputy Commissioners of Technology on new Agency and Enterprise Architecture needs;
• Manage standards and enable subordinate staff in development, implementation, and maintenance of technical designs and procedures in the delivery of CTO Architecture solutions to Agency and Enterprise projects;
• Contribute to leadership meetings with ITS and Agency management in coordination and support of large projects;
• Work with the ITS Finance Office in developing and maintaining the CTO annual personal and non-personal services budget and spending plan;
• Interact with internal and external clients, senior executives, and the Executive Chamber to identify, analyze and prioritize business initiatives, enhancements, and issues;
• Contribute crucial technical and in-depth business knowledge as senior subject matter expert;
• Play an active role in staff development through assignments, training, guidance, and mentoring;
• Function as a senior level lead on-call, requiring on-call availability to address priority 1 issues within ITS, and participate in resolution of major disruptions, malfunctions, and recurring problems which impact client agency operations;
• Perform the full range of managerial and supervisory duties.

Minimum Qualifications Minimum Qualifications:
Nine years of information technology experience, six years of which must be in one or more of the critical services specialties listed above, and three years must be at the supervisory level or one year at the managerial level leading and developing IT architecture programs.

Preferred qualifications:
• 9 plus years of experience specializing in building redundant, secure and scalable services, with a strong knowledge across architectural domains (Security, Application, Information, UX, Integration, Cloud, and Infrastructure).
• Excellent interpersonal skills: able to work across business lines at senior levels to influence and effect change to achieve common goals.
• Analytical skills: outstanding analytical and problem-solving abilities with an understanding of statistical analytics and how data is used to enable informed decision making, identify opportunities for better business outcomes.
• Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists; able to sell ideas and process internally at all levels.
• Proven record of effective leadership, including the ability to balance team and individual responsibilities; building teams and consensus; getting things done through others not directly under their supervision; working ethically and with integrity.

Additional Comments Fingerprinting and background check are required for employment with ITS.


Salary Commensurate with experience
Telecommuting will be discussed after a year.
Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
* Thirteen (13) paid holidays annually
* Up to Thirteen (13) days of paid vacation leave annually
* Up to Five (5) days of paid personal leave annually
* Up to Eight (8) days of paid sick leave annually
* Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
* Eligible employees and dependents can pick from a variety of affordable health insurance programs
* Family dental and vision benefits at no additional cost

Additional Benefits
* New York State Employees’ Retirement System (ERS) Membership
* NYS Deferred Compensation
* Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
* Public Service Loan Forgiveness (PSLF)
* And many more

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan St Building, Core 4

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingPlease submit a clear, concise cover letter and resume, indicating that you are applying for Deputy Chief Technology Officer – Shared Delivery Services and describing how you qualify.