Position Information

NY HELPNo

AgencyInformation Technology Services, Office of

TitleInformation Technology Specialist 3 - 11138

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $86681 to $109650 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address State Campus, Bldg 22, Sub-lvl

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description Under the direction of the Director of Operations and Emergency Management and Agency Emergency Manager, the Change Management Lead will be responsible for leading the DHSES Dedicated Teams Change Management, encompassing both daily standard operations and specialized support for Emergency Management IT Operations.



Duties include, but are not limited to:

-Ensuring the standard change management process is being adhered to for all IT changes, with a particular emphasis on its application to critical emergency management systems and infrastructure during both routine operations and emergency events.
-Reviewing all Change Requests which impact the DHSES, or have a cross-portfolio/agency impact, evaluating them for their potential effect on both daily business functions and the continuity of emergency response, disaster preparedness, and public safety systems.
-Assisting client agencies to determine business and technical impact, considering how changes might affect standard operations, as well as the continuity of emergency operations, data integrity for situational awareness, and communication channels during critical events.
-Coordinating the schedule of changes and agency blackout periods, identifying, and enforcing critical operational windows where changes are strictly prohibited to ensure uninterrupted services, both for daily business and during emergency management activities.
-Coordinating ITS and agency testing activities (for which work outside of standard business hours should be expected), ensuring that testing protocols are robust enough to validate the resilience and functionality of all IT solutions, including those critical for emergency management under various operational scenarios.
-Create and run reports in ITSM as appropriate, focusing on metrics related to change success rates, rollback incidents, and the impact of changes on system availability and performance across all supported services.
-Working with the Agency Release Manager to review upcoming Releases, assessing the potential impact of new releases on both standard IT functionalities and emergency management capabilities.
-Managing and monitoring the Change Advisory Board (CAB) meeting for each agency, ensuring that the CAB effectively reviews changes for all IT services, and includes appropriate representation or input from emergency management stakeholders when changes could affect their operations.
-Notifying Patch Testers about the deployment of the Monthly Microsoft Security Updates, 3rd Party Software patches\updates, O365 updates, and Out-Of-Band updates, with a heightened awareness of the potential impact on systems used for real-time information dissemination and coordination, as well as standard business operations.
-Preparing notifications to the CRMs, BRMs and/or the Change Advisory Board for changes that will be impactful, with a clear emphasis on communicating potential risks and mitigation strategies for changes affecting all IT services, especially those critical for emergency management.
-Developing and implementing specific change management procedures for emergency IT systems that may require expedited review or approval processes during declared emergencies, while still maintaining necessary controls and ensuring these procedures do not negatively impact standard change processes.
-Collaborating with IT security teams to ensure that all changes undergo appropriate security reviews, especially for systems handling sensitive data, whether for daily operations or emergency response.
-Maintaining a comprehensive understanding of the interdependencies between various IT systems, including those supporting emergency management, to proactively identify potential conflicts or cascading failures resulting from changes.
-Serving as a primary point of contact for change management inquiries and escalations, addressing both routine operational issues and urgent concerns related to emergency management IT.
-Serves as DHSES Dedicated teams Incident Communicator & Emergency Management Liaison

Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name ITS Human Resources

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

 

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.