Position Information

NY HELPNo

AgencyGeneral Services, Office of

TitleProject Director (Director, Administration and Shared Services) - VID 214446

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $131256 to $159784 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address Empire State Plaza

City Albany

StateNY

Zip Code12226

Job Specifics

Duties Description The New York State Office of General Services (OGS) is seeking a dynamic and strategic leader to serve as Director of Administration and Shared Services within Procurement Services’ Strategic Services division.

This role is responsible for leading the centralized administrative and shared service functions that support one of the largest public procurement operations in the nation. The Director will design, implement, and oversee enterprise-wide support services, including workforce development, customer service, vendor responsibility, and procurement advisory support—to enable Procurement Operations to focus exclusively on contract execution and vendor management.

Reporting to the Deputy Chief Procurement Officer for Strategic Services, this position plays a critical leadership role in advancing OGS’s procurement modernization agenda by driving consistency, efficiency, compliance, and service excellence across all procurement portfolios.

Key Responsibilities

Enterprise Leadership and Bureau Oversight
• Lead the Administration and Shared Services Bureau, overseeing:
• Administration Services (workforce, training, internal support)
• Procurement Support Services (customer service, vendor responsibility, PTAC)
• Establish strategic direction, performance expectations, and service delivery models for all shared services functions.
• Serve as a senior leader within Strategic Services, contributing to enterprise governance, policy alignment, and modernization execution.

Workforce and Administrative Services
• Oversee centralized workforce enablement, including onboarding, training, and professional development.
• Develop and implement workforce capability strategies aligned with procurement modernization goals.
• Promote professional certification and continuous learning to strengthen procurement expertise across the organization.

Customer Service Excellence
• Design and manage a centralized customer service model serving agencies, authorized users, and vendors.
• Establish service standards, performance metrics, and escalation protocols.
• Monitor service delivery performance and implement continuous improvements to enhance user experience.

Vendor Responsibility Oversight
• Oversee vendor responsibility review functions to ensure compliance with State Finance Law and OSC requirements.
• Standardize review processes to improve efficiency, consistency, and turnaround times.
• Serve as liaison with oversight entities on vendor responsibility matters.

Procurement Technical Assistance Center (PTAC)
• Lead enterprise procurement advisory services, supporting complex and high-impact procurements.
• Develop tools, templates, and guidance to improve procurement planning and execution.
• Ensure agencies and internal teams have access to high-quality procurement expertise.

Operational Integration and Standardization
• Implement standardized processes and tools across shared services functions.
• Ensure seamless integration with Procurement Operations, reducing duplication and increasing efficiency.
• Define clear service interfaces between centralized support functions and operational teams.

Performance Management and Continuous Improvement
• Establish and monitor KPIs across all shared service functions.
• Use data-driven insights to improve service delivery, reduce cycle times, and enhance operational effectiveness.
• Provide regular performance reporting to executive leadership.

Stakeholder Engagement
• Serve as a key point of coordination for internal and external stakeholders.
• Lead outreach and communication efforts to increase awareness of procurement services and best practices.
• Foster a culture of responsiveness, professionalism, and service excellence.

Minimum Qualifications Eleven years of project management experience which must include planning and at least three other management process groups: origination (including governance/work intake, portfolio management, capacity/demand planning), initiating, executing, controlling, and/or closing. The required experience must include two years as a manager.

Education Substitutions for specialized experience:
• Associate degree – Two (2) years
• Bachelor’s degree – Four (4) years
• Master’s degree – Five (5) years
• Juris Doctor (J.D.) - Six (6) years
• Ph.D. - Seven (7) years

Preferred Qualifications:
• Extensive experience in public sector procurement, operations, or enterprise shared services
• Demonstrated leadership managing large, complex teams or programs
• Strong understanding of State Finance Law, procurement governance, and compliance frameworks
• Experience building or transforming customer service or centralized service delivery models
• Proven ability to lead organizational change and modernization initiatives
• Exceptional communication, stakeholder management, and executive leadership skills

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources/KP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

 

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.