Position Information

NY HELPNo

AgencySUNY System Administration

TitleMember Relations Specialist

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $54000 to $60000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Albany

Street Address Albany

City New York

StateNY

Zip Code12246

Job Specifics

Duties Description SUNY is seeking a highly motivated and detail-oriented Member Relations Specialist to join our compliance and student conduct training program at the SUNY SCI. As the Member Relations Specialist, the qualified candidate will play a crucial role in communicating with the SUNY SCI membership as the first point of contact for members, responding to and assisting members with program related matters, and maintaining new and existing member related data. The qualified candidate will collaborate with the learning and design team to ensure all SUNY SCI members have a smooth and seamless user experience.

Duties and Responsibilities:

- Serve as a primary point of contact for Student Conduct Institute (SCI) members and inquiries and triage as necessary.
- Assist the Sr. Assistant Director of Member Relations & Operations with membership onboarding, outreach, invoicing, offboarding, and other Member Relations related tasks.
- Organize and collect physical/electronic membership data.
- Assist in the creation/modification of user accounts, and issue account credentials.
- Support SCI team members with the logistical needs of training content delivery.
- Assist in the development of educational and promotional marketing material for the SCI.
- Conduct research on member related vendors, software, and partnerships.
- Provide administrative and logistical support to the broader SCI team.
- Communicate with key stakeholders for the SCI program.
- Assist with scheduling and calendar needs.
- Assist with assignment of course credit.
- Serve as a primary host for Live@Distance webinars, assisting with login issues, etc.
- Collaborate with the Communications Coordinator on relevant training website updates.
- Assist with tracking expenses, issuing purchase requests and ensuring timely payment of invoices.

Minimum Qualifications Required Qualifications:

- Associate's degree (or equivalent work experience).
- Minimum of 1 year experience in an outward facing customer service-related role.
- Excellent and responsive customer service skills.
- Exceptional written and verbal communication skills, with the ability to adapt and pivot communication styles.
- Self-motivated, detail-oriented, and able to work independently as well as part of a team.
- Strong organizational skills with the ability to manage multiple projects and meet deadlines.
- Ability to articulate internal technical processes to external stakeholders.

Preferred Qualifications:

- Bachelor's degree (or equivalent work experience).
- Knowledge of Title IX regulations and compliance.
- Experience working within a large, complex organization.
- Experience with or comfortable with online or digital learning platforms.

Additional Comments Additional Information:

Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

- Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $54,000-$60,000 annually.
- The state title for this position is Staff Assistant (SL-2) and is part of the United University Professions Union.
- Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information: https://www.suny.edu/benefits/benefit-summaries/benefits-at-a-glance---uup-full-time/

SUNY System Administration Benefits

SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

- Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
- Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
- Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
- Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
- Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.

Explore our full benefits offerings here: www.suny.edu/benefits

Some positions may require additional credentials or a background check to verify your identity.

How to Apply

Name Human Resources

Telephone

Fax 518-320-1565

Email Address hr@sysadm.suny.edu

Address

Street 353 Broadway

City Albany

State NY

Zip Code 12246

 

Notes on ApplyingPlease apply at this link: http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=201645