Review Vacancy
Date Posted: 08/19/19
Applications Due: 09/03/19
Vacancy ID: 73129
Position Information
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Endicott
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.61 to $17.61 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Broome
Street Address 2001 Perimeter Road
Glendale TCC
City Endicott
StateNY
Zip Code13760
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS:
Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Non-Qualifying Experience includes receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
As a Senior Employment Security Clerk you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use a computer for input and retrieval of information.
Additional Comments Work hours to be discussed at the time of interview.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Sara Wollaber
Telephone (518) 457-1020
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street NYS Department of Labor
State Office Campus, Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #73129 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.
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