Review Vacancy

Date Posted: 08/19/19
Applications Due: 09/03/19
Vacancy ID: 73129

Position Information

AgencyLabor, Department of

TitleSenior Employment Security Clerk (Hourly) - Endicott

Occupational CategoryClerical, Secretarial, Office Aide

Salary GradeHourly

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $17.61 to $17.61 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Schedule

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

Location

County Broome

Street Address 2001 Perimeter Road

Glendale TCC

City Endicott

StateNY

Zip Code13760

Job Specifics

Minimum Qualifications MINIMUM QUALIFICATIONS:

Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *

Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *

*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.

Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Non-Qualifying Experience includes receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Duties Description STANDARD DUTIES:

As a Senior Employment Security Clerk you would perform a variety of functions related to accepting, processing and certifying claims for unemployment insurance benefits. You would work continuously with the public; you would conduct telephone interviews with claimants to obtain detailed information quickly and efficiently identifying issues related to entitlement and eligibility for benefits. You would also respond to unemployment insurance inquiries and process claims related documents. You would also use a computer for input and retrieval of information.

Additional Comments Work hours to be discussed at the time of interview.

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name Sara Wollaber

Telephone (518) 457-1020

Fax EFax: 5184742871@fax.ny.gov

Email Address labor.sm.personnel.jva@labor.ny.gov

Address

Street NYS Department of Labor

State Office Campus, Building 12, Room 561

City Albany

State NY

Zip Code 12240

 

Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #73129 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.