Review Vacancy
Date Posted: 03/20/20
Applications Due: 05/01/20
Vacancy ID: 80203
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.61 to $17.61 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 0%
Schedule
Workweek Variable
Hours Per Week 37.5
Workday
From 7:30 AM
To 8 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address New York State Department of Labor
State Office Campus, Builing 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications Minimum Qualifications:
- A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service* OR
- Three years full-time work experience, one of which must be in customer service.
Work experience must include typing/keyboarding experience.
*For the purposes of this employment, customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, receptionist, data entry clerk, customer service representative, sales representative providing information, bank officer, or telemarketer.
Duties Description Standard Duties:
As a Senior Employment Security Clerk assigned to New York State Department of Labor (DOL)’s Unemployment Insurance (UI) Telephone Claims Center, you would:
- Instruct customers on the requirements and methods of certifying for benefits including the consequences of failure to certify
- Process claims and make appropriate determinations
- Ensure that the customer understands the criteria for alternative methods of becoming entitled to benefits
- Interact with other offices and governmental agencies to obtain information that may affect customer eligibility
- Provide information regarding the hearing process so customers understand their due-process rights; and explain penalties and forfeitures of benefits
- Respond to business inquiries or complaints regarding UI benefit claims
- Work under the pressure of continuous public contact
As a Senior Employment Security Clerk assigned to New York State Department of Labor (DOL)’s Contact Center, you would:
- Answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs
- Log inquiries and keep track of their status in order to ensure timely response and customer satisfaction
- Provide high quality customer service
- Use computer terminals for input and retrieval of information
Additional Comments Please note: these positions are in-person, located in high volume call-centers and are not available for working remotely at this time.
Hours and schedule will vary.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Personnel
Telephone 518-457-1020
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.temphire@labor.ny.gov
Address
Street New York State Department of Labor
State Office Campus Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position interested applicants should email a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.temphire@labor.ny.gov. Please include the title, location, and vacancy ID #80203 you are applying for in the subject line of your email. Failure to do so may result in the delay of processing your application.
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