Review Vacancy
Date Posted: 11/23/20
Applications Due: 12/08/20
Vacancy ID: 83329
Position Information
NY HELPNo
AgencyLabor, Department of
TitleSenior Employment Security Clerk (Hourly) - Albany
Occupational CategoryClerical, Secretarial, Office Aide
Salary GradeHourly
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $17.61 to $17.61 Hourly
Employment Type Full-Time
Appointment Type Temporary
Jurisdictional Class Non-competitive Class
Travel Percentage 5%
Schedule
Workweek Mon-Fri
Hours Per Week 37.5
Workday
From 9 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address State Office Campus
Building 12
City Albany
StateNY
Zip Code12240
Job Specifics
Minimum Qualifications MINIMUM QUALIFICATIONS
Either 1. 60 or more college semester credit hours AND one year of full-time work experience in customer service; *
Or 2. a high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service. *
*Customer service is being defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Duties Description STANDARD DUTIES:
The Senior Employment Security Clerk will:
• serve as a central point for disseminating general information and is responsible for handling all in-bound calls on a continuous basis;
• perform a variety of functions related to the processing and review of contracts;
• manage correspondence, preparing documents for imaging and updating files and records;
• assist with various office functions.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evening and/or out-stationed assignments.
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Ben Norero
Telephone 518-457-1020
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street New York State Department of Labor
State Office Campus Building 12, Room 561
City Albany
State NY
Zip Code 12240
Notes on ApplyingTo be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID# 83329 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application.
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