Review Vacancy
Date Posted: 06/11/21
Applications Due: 06/25/21
Vacancy ID: 87655
Position Information
NY HELPNo
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 2 - Item# 00649
Occupational CategoryI.T. Engineering, Sciences
Salary Grade18
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $56604 to $71980 Annually
Employment Type Full-Time
Appointment Type Contingent Permanent
Jurisdictional Class Competitive Class
Travel Percentage 0%
Schedule
Workweek Mon-Fri
Hours Per Week 37.50
Workday
From 7 AM
To 5 PM
Flextime allowed? No
Mandatory overtime? No
Compressed workweek allowed? No
Telecommuting allowed? No
Location
County Albany
Street Address 110 State Street
City Albany
StateNY
Zip Code12236
Job Specifics
Minimum Qualifications Interested candidates must currently be on the Information Technology Specialist 2 eligible list OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 16 or higher.
Duties Description · Provide customer support for Microsoft Outlook, Calendaring and Teams.
· Create and maintain shared mailboxes, distribution lists, Office 365 groups, Teams and SharePoint sites.
· Provide support assistance to any project involving an Office 365 product.
· Assist customers with all Office 365 applications including, but not limited to: Planner, Forms, Lists, Bookings, Power Apps, Power Automate, and Power BI.
· Assist on requests filed by Computer Security Incident Response Team (CSIRT).
· Prepare reports using Office 365 Administration Center, as requested.
· Document and/or test upgrades and new features as they become available in Office 365.
· Maintain and troubleshoot RightFax.
· Monitor ServiceNow incidents and requests to ensure they are worked on and closed in a timely manner.
· Work on the Office 365 project team in rolling out future phases, such as: SharePoint, OneDrive for Business, Intune, and/or Azure Active Directory.
· Provide on-call coverage for the e-Collaboration team, handling issues that arise outside of regular business hours.
· Collect information on existing and new application features.
· Prepare documents for various technical and non-technical customers.
· Update documentation as needed.
Additional Comments Knowledge, Skills, and Abilities
· Computer related Associate’s degree.
· Demonstrated coursework in Computer Architecture (2 to 4 credit hours).
· Demonstrated coursework in Distributed Systems (2 to 4 credit hours).
· Demonstrated experience with Microsoft Outlook (3 months to less than 1 year).
· Demonstrated experience with Microsoft Active Directory (3 months to less than 1 year).
Some positions may require additional credentials or a background check to verify your identity.
Contact Information
Name Manu Priya Minocha
Telephone (518) 474-1924
Fax (518) 486-6723
Email Address recruit@osc.ny.gov
Address
Street Office of Human Resources
110 State Street
City Albany
State NY
Zip Code 12236
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.ny.gov no later than June 25, 2021. Please reference Item #00649-GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.
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