Position Information

NY HELPNo

AgencyState University of New York - Admin.

TitleLearning Management Systems Help Desk Analyst

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $44500 to $45000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 0%

Schedule

Workweek Variable

Hours Per Week 40

Workday

From 7 AM

To 12 AM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

Location

County Albany

Street Address 353 Broadway

City Albany

StateNY

Zip Code12246

Job Specifics

Minimum Qualifications Required Qualifications:

-Bachelor's degree in a related field or equivalent combination of education and experience
-Excellent verbal and written communication and professional telephone etiquette
-Minimum of six months technical support experience
-Web browsers knowledge - Chrome, Firefox, Edge, and Safari
-Desktop operating systems Microsoft Windows (Macintosh a plus)
-Application software - Microsoft Office (Word and Excel)
-Ability to work both independently and in a collaborative team setting
-Experience with online education

Preferred Qualifications

-Blackboard or Brightspace Learning Management Systems experience
-Customer Service experience
-HelpDesk or user-level technical support experience
-Instructional technology related to online education
-Knowledge of computer security software products

Duties Description The State University of New York (SUNY) System Administration located in Albany, New York, seeks applications for two positions as Learning Management Systems (LMS) HelpDesk Analysts within the SUNY Online office to provide technical and customer service support to SUNY staff, faculty, and students participating in online and blended learning courses at many SUNY colleges. The Help Desk office operates seven days a week including some holidays. These positions will require working weekday (mid-day to evening) hours and some weekend hours.

Duties will include communicating with prospective and current students, faculty, and campus staff by telephone, email or live chat to assist with navigation, settings issues, gathering information, and resolving issues related to online courses on a Learning Management System. Other related duties may include supporting other SUNY departments such as the Student Conduct Institute (SCI) for login and password issues and assisting with creating end-user documentation and tutorials for a knowledge base repository.

Additional Comments Salary: Commensurate with qualifications and experience. Excellent fringe benefits.

State Title: Staff Assistant (SL2).

State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Some positions may require additional credentials or a background check to verify your identity.

Contact Information

Name SUNY System Administration

Telephone 5183201516

Fax

Email Address james.nicosia@suny.edu

Address

Street 353 Broadway

City Albany

State NY

Zip Code 12246

 

Notes on ApplyingInterested candidates are invited to apply online. The review of applications will begin immediately and continue until the position is filled.

http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=141276