Review Vacancy
TitleSenior Employment Security Clerk - Brooklyn
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $37507 to $46103 Annually
Minimum Qualifications MINIMUM QUALIFICATIONS
Candidates reachable on the Civil Service Eligible list(s) will be canvassed. However, you may also apply if you are eligible for appointment by one of the following qualifications:
70.1 TRANSFER QUALIFICATIONS: Current New York State employee with one year or more of permanent, contingent-permanent or 55 b/c service in a position allocated to a Grade 07 or above and eligible for transfer under section 70.1 of the Civil Service Law.
Note: A comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at www.careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.
PROVISIONAL QUALIFICATIONS: One year of permanent, contingent-permanent, or 55b/c service in a clerical or keyboarding title Grade 5 or higher.
OR
Candidates who meet the Open-Competitive minimum qualifications below:
1. 60 or more college semester credit hours AND one year of full-time work experience in customer service;*
OR
2. A high school diploma or GED AND two years of full-time work experience, one year of which must be in customer service.*
*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include: call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include: receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
IMPORTANT: It is essential that you describe your qualifying education and experience as completely as possible on your resume and cover letter. Describe in detail the kind of service and information you provide to the general public.
The appointed candidate would have to take, pass and be reachable on the next holding of the examination to be appointed permanently.
NOTE: Your degree, high school diploma or equivalency diploma must have been awarded by a college, university, high school or educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree or high school diploma was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency.
55b/c QUALIFICATIONS: This position may be designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/55c letter when applying.
PREFERRED QUALIFICATIONS:
• Ability to initiate and maintain relationships across a diverse set of stakeholders
• Proficiency in Microsoft Office, including Outlook, OneNote, and Teams
Duties Description STANDARD DUTIES: As a Senior Employment Security Clerk assigned to DOL’s Office of Special Investigations, you would:
• Perform general clerical duties associated with UI fraud investigations.
• Correspond with claimants and employers via mail and telephone to assist with fraud investigations.
• Handle all clerical aspects of issuing determinations to claimants.
Additional Comments Pending Funding Approval
All candidates must submit a resume and cover letter.
If applying via provisional qualifications, in addition to a cover letter and resume, candidates must provide the following:
• Proof of your educational credentials (unofficial transcripts, equivalency documentation, and/or copy of your degree)
• Resume must clearly indicate how you meet the experience requirements above for the position.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address labor.sm.personnel.jva@labor.ny.gov
Address
Street Department of Labor/Personnel
Harriman State Campus, Building 12, Room 561
Notes on ApplyingCandidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer. Department of Labor is committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
To be considered for this position, interested applicants should e-mail a cover letter and resume in Microsoft Word or PDF format to labor.sm.personnel.jva@labor.ny.gov. Please include the title, location and vacancy ID #106836 you are applying for in the subject line of your e-mail. Failure to do so may result in the delay of processing your application. In order to qualify you for the position, when you have current or prior New York State employment, you may be contacted by the NYSDOL Personnel Bureau for your social security number to confirm your employment history.