Minimum Qualifications Either 1. six months of experience as a police/emergency services/public safety dispatcher, or as a member of a paid/volunteer fire company or emergency medical services squad;
Or 2. one year of experience as a radio dispatcher of a mobile fleet;
Or 3. two years of experience as a toll collector for a public highway or bridge system;
Or 4. six months of experience in a traffic management center;
Or 5. one year of active duty service and an honorable discharge from the United States military as a dispatcher of military police or security personnel.
Examples of Non-Qualifying Experience: Experience limited to cellular phones, paging systems, intercom systems, CB radios, or ham radios is NOT considered qualifying for this examination.
Candidates are required to pass a background check and typing performance test in order to be appointed.
Duties Description A Radio Dispatcher monitors, dispatches, and controls all radio traffic in the New York, Albany, Syracuse, or Buffalo Divisions, or a combination of several divisions, of the NYS Thruway Authority and maintains the only road information center encompassing the entire Thruway System. Radio Dispatchers are required to maintain contact with members of the Thruway State Police by radio and relay such information as may be necessary in the policing of the Thruway System; Bring reports of unusual occurrences to the immediate attention of the State Police Sergeant and the Senior Radio Dispatcher for transmittal to the appropriate Thruway and/or State Police officials; Maintain a record of Thruway State Police, Administrative, Maintenance and Operations personnel; Operate a division, broadcast weather information for the guidance of the State Police, Maintenance Personnel and Roadside and Towing Service operators; Act as central information center for field personnel dealing directly with Thruway patrons; Record detailed accident reports called in by State Police and division traffic personnel; Log all reports of radio difficulty and reports conditions requiring emergency repairs to the Senior Radio Dispatcher; Maintain close surveillance over vehicles carrying explosives or radioactive material; Log reports Civil Defense alerts and unusual accidents; Maintain various files, including State Police Dispatcher’s logs, communication center logs, disabled vehicle summaries and records of ambulance and outside fire departments called; and Responsible for knowing related policies and procedures established for Maintenance, Traffic Operations and Public Relations.
Additional Comments Appointment will be provisional. You must take the next holding of the Civil Service Radio Dispatcher exam and obtain a score that is immediately reachable on the resulting eligible list in order to be appointed permanently.
Radio Dispatchers will be required to work rotating shifts, including weekends and holidays. There is a shift differential for hours worked on overnight shifts.
Some positions may require additional credentials or a background check to verify your identity.