Minimum Qualifications If mandatory rehiring lists exist for this title, appointment other than reassignment must be made from these lists. If there are no acceptors from these lists, appointment may be made using the following:
Eligibility for appointment:
a) Employees who are currently serving in the same title are eligible for reassignment without change in title or status;
b) Candidates reachable on the appropriate eligible list for this title and location;
c) Employees eligible for transfer
Provisional Appointment: In the event that an eligible list for this title does not exist, or has less than three acceptors, a candidate that meets the below minimum qualifications may also be eligible:
Either 1. two years of full-time experience in a position where your primary responsibility is providing information concerning and/or explaining programs, policies, and/or procedures; resolving problems; or reconciling accounts;
Or 2. one year of full-time experience providing tax specific information and/or tax specific assistance to taxpayers;
Or 3. 30 semester credit hours of college-level study AND one year of the experience stated in qualification #1; OR 30 semester credit hours of college-level study AND six months of the experience stated in qualification #2;
Or 4. 60 semester credit hours of college-level study.
Note: Provisional appointments are made pending an exam and will be revoked if the selected candidate is not immediately reachable on the eligible list resulting from the next holding of the exam.
The incumbent must be able to perform the following essential functions:
•wear an audio headset to conduct telephone interviews with taxpayers in order to obtain information and request full payment of assessments, or negotiate Installment Payment Agreements;
•manipulate an alphanumeric keyboard and navigate various PC applications to access and interpret information, update records, create documents, prepare reports and forms, and research and enter data pertaining to case contacts;
•analyze information and facts pertinent to the case, determine a logical conclusion and proceed accordingly with the next appropriate action based upon the taxpayer’s ability to pay;
•communicate effectively, both verbally and in writing, with the public and Department personnel, to provide information and explanations regarding assessments;
•create and issue legal documents, such as warrants, levies, and income executions, to enforce collection of delinquent taxes;
•interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the policies and procedures of the Civil Enforcement Division with respect to the collection of delinquent taxes;
•adhere to the secrecy provisions and confidentiality rules of the Federal and New York State Tax Law;
•and adhere to the Department rules and policies including Code of Conduct, ethic practices, time and attendance rules and regulations.
Additional Comments Work hours to be determined.
Telecommuting to be discussed at interview.
Email applications preferred.
If eligible via transfer, you may be contacted for verification of your NYS service.
Some positions may require additional credentials or a background check to verify your identity.