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Review Vacancy

Date Posted 08/11/22

Applications Due09/11/22

Vacancy ID110331

AgencyEmpire State Development, NYS

TitleProgram Aide

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $46983 to $57231 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 2%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 625 Broadway

City Albany


Zip Code12245

Minimum Qualifications Open to current NYS employees who are currently in a Program Aide title;


Open to those reachable on the Program Aide eligible list, or eligible for transfer under Section 70.1 of Civil Service Law. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at


Reinstatement Eligible: Previously held the title on a permanent competitive basis or held a title as indicated under the transfer eligible section on a permanent competitive basis.

• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders
• Ability to accurately review complex cases and multi-task effectively
• Ability to work independently
• Ability to effectively use Microsoft Office applications including, but not limited to, Word, PowerPoint, Excel and Outlook, as well as experience in CRM database
• Ability to respond appropriately to customer needs and the ability to work effectively with a diverse team
• Meticulous attention to details
• Punctual, reliable and consistently strives to meet deadlines

Duties Description Under the general direction of the Associate Director of Certification and related to Article 15-A in furtherance of the Minority and Woman-owned Business Enterprise (MWBE) goals set by the Governor, the incumbent will assist in the administration of the New York State MWBE program by performing the necessary program duties to support the activities of the MWBE certification process and special projects such as, but not limited to: FAQ maintenance, providing technical assistance and providing information and status updates and delivering informational sessions about MWBE certification process and benefits.

Duties include but are not limited to:
• Provide technical assistance to MWBE applicants to ensure a complete application is submitted and includes all necessary documentation to meet the 15-A criteria (i.e. virtual document verification).
• Gather additional information from applicants and evaluate information presented based on 15-A criteria.
• Accurately answer application status questions and other certification related inquiries from applicants and certified firms.
• Accurately respond to internal and external inquiries regarding the MWBE program, particularly those questions which require additional research.
• Create PowerPoint slides and other visual aides to be used in trainings, presentations, and events.
• Participate in the development of training and outreach materials. Present training on the NYS Next Generation Certification Process.
• Assist in planning and overseeing special events (i.e. MWBE Annual Forum).
• Draft clear and effective correspondence and documents to support the MWBE certification process.
• Create reports, flyers, newsletters, and brochures as directed.
• Prepare invoices and submit in the financial management system (i.e. Peoplesoft).
• Assist in maintaining the certification database including, but not limited to, updating application status.
• Assist with other special projects as directed.

Additional Comments SALARY RANGE: $46,983- $57,231

Note: The starting salary for candidates with no prior State service will be at the minimum hiring rate.

Some positions may require additional credentials or a background check to verify your identity.

Name Amy Walsh



Email Address


Street 625 Broadway

City Albany

State NY

Zip Code 12245


Notes on ApplyingIf interested in this position, please forward a cover letter and resume to the e-mail address below by September 11, 2022. Be sure to indicate the position title and location you are applying for and specify how you meet the minimum qualifications in your cover letter.

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