Minimum Qualifications Either 1. six months of experience as a police/emergency services/public safety dispatcher, OR as a member of a paid/volunteer fire company or emergency medical services squad.
Or 2. one year of experience as a radio dispatcher of a mobile fleet.
Or 3. two years of experience as a toll collector for a public highway or bridge system.
Or 4. six months of experience in a traffic management center.
Or 5. one year of active-duty service as an honorable discharge from the United States military as a dispatcher of military police or security personnel.
Examples of Non-Qualifying Experience: Experience limited to cellular phones, paging systems, intercom systems, CB radios, or ham radios is NOT considered qualifying for this examination.
Duties Description Working under direct supervision of the DEC Division of Forest Protection, serve as dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatcher of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public.
Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.
Additional Comments Overtime and holiday work is required. Shifts are bid by seniority and will likely include nights and weekends. Must be available for emergency response. Must undergo a background investigation prior to appointment that will include fingerprinting. Candidate is required to pay fingerprinting fee.
Some positions may require additional credentials or a background check to verify your identity.