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Review Vacancy

Date Posted 11/09/22

Applications Due11/30/22

Vacancy ID116501

AgencyEducation Department, State

TitleEducation Credentials Specialist 1, Education Credentials Specialist Trainee 1, Box OP-1576/20084

Occupational CategoryNo Preference

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $61270 to $77912 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Office of the Professions

Division of Professional Licensing Services

City Albany

StateNY

Zip Code12234

Minimum Qualifications MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Education Credentials Specialist 1.

Eligible List Appointment: Candidates who are reachable on the New York State Education Department’s Public Administration Trainee Transition (PATT) eligible list, the Professional Career Opportunities (PCO) eligible list, or the Professional Career Opportunities (PCO) Select Job Titles may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter. For a description of the minimum qualifications that candidates must possess to be appointed from the PCO Select Education Credentials Specialist 1 eligible list, please visit: https://www.cs.ny.gov/pco/pco-title-details/title-info.cfm?jobcode=3566100&type=Select.

Section 70.1 Transfer to Education Credentials Specialist Trainee 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-11 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website, which can be accessed here: https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm.

Section 70.1 Transfer to Education Credentials Specialist 1: Candidates must have one year of permanent competitive or 55b/c service in a title SG-16 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website, which can be accessed here: https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm.

Section 70.4 Transfer to Education Credentials Specialist Trainee 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Credentials Specialist Trainee 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-11 or higher AND have standing on the Public Administration Trainee Transition (PATT) eligible list, the Professional Career Opportunities (PCO) eligible list, or the Professional Career Opportunities (PCO) Select Job Titles.

Section 70.4 Transfer to Education Credentials Specialist 1: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Credentials Specialist Trainee 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-16 or higher AND have standing on the Public Administration Trainee Transition (PATT) eligible list, the Professional Career Opportunities (PCO) eligible list, or the Professional Career Opportunities (PCO) Select Job Titles AND possess either:
- A Bachelor’s degree and fifteen credit hours in education AND one year of experience in human resources developing job standards and/or assessing applicant qualifications or in a position evaluating educational or professional credentials of individuals or institutions; OR
- A Bachelor’s degree AND two years of professional experience evaluating educational or professional credentials for individuals or institutions.

55 b/c Appointment: This position is eligible for 55b/c designation and is subject to verification of applicant eligibility. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter.



Duties Description The New York State Education Department’s (SED) Office of the Professions is seeking candidates for an Education Credentials Specialist 1 position in the Division of Professional Licensing Services. Duties of this position include, but are not limited to, the following:

• Oversee and assist unit supervisors with resolving complex DPLS and OP customer service issues, and provide advice and assist supervisors in creating and maintaining customer service-related work operations and procedures;
• Interpret and explain Education Law, rules and regulations, and SED policies to staff, the public and other State agencies, in consultation with OP leadership and attorneys;
• Prepare written and verbal correspondence to licensees, other work units, and the public regarding FOILS, Professional Corporations, Pharmacies, and all other post-licensure related inquiries;
• Act as subject matter expert for all FOIL, Professional Corporation, and Pharmacy requests and work with subordinate staff to ensure outgoing information adheres to all laws, rules, and regulations;
• Monitor all Zendesk, email, and phone inquiries within Post-Licensure, and work with the other staff within Post-Licensure to serve as a liaison between subordinate staff, Professional Board Offices and Department of State staff for all Professional Corporation matters;
• Provide leadership for Customer Service staff and promote an environment where all staff have opportunities to suggest improvements for how DPLS and OP handle all incoming and outgoing customer service inquiries;
• Work with other DPLS staff, the OP Project and Tech Team and all other internal and external agencies to continually improve how DPLS handles all Post-Licensure, FOIL and Professional Corporation inquiries;
• Work with other staff members to create customer service reports that effectively provide guidance on areas that need improvement within DPLS and create plans for improvement to better serve applicants and licensees moving forward;
• Create and maintain a working relationship with the Office of Professional Discipline to ensure all matters related to professional discipline and enforcement actions are handled consistently and efficiently; and
• Meet routinely with OP attorneys to discuss and create plans for legal matters to support the Professional Corporation Unit.



Additional Comments CONDITIONS OF EMPLOYMENT: This will be a contingent permanent appointment. Promotions and transfers may change appointee’s negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and/or transcripts will be required for all candidates at the time of interview.

This position may be filled as traineeships. The salary above applies to candidates appointed to Education Credentials Specialist 1, SG-18. The hiring rate for candidates appointed to Education Credentials Specialist Trainee 1 starts at $46,529 and, for current New York State employees, is based on the candidate’s salary at the time of hire. Candidates appointed at the trainee level will be required to successfully complete the traineeship in order to advance to the journey level title and salary.

*Leads to a maximum salary of $77,912 based on annual performance advances.

APPLICATION: Qualified candidates should send a resume and letter of interest by November 30, 2022 to OPJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OP-1576/20084) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.






Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address opjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM, Room 528 EB

City Albany

State NY

Zip Code 12234

 

Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by November 30, 2022 to OPJobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (OP-1576/20084) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

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