875 Central Avenue
Minimum Qualifications Permanent transfer candidates: Current Department of Health (DOH) employee with permanent or contingent-permanent status as a Health Program Administrator (G18); OR current NYS employee with one year or more of permanent or contingent-permanent, competitive service in a title eligible to transfer under Section 52.6, Section 70.1, or Section 70.4 of the Civil Service Law to a Health Program Administrator (G18), Health Program Administrator Trainee 1 (NS), or Health Program Administrator Trainee 2 (NS). You may be asked for a Social Security Number to verify your transfer eligibility. For more information on the types of transfers, transfer eligibility criteria, and the current transfer determinations for your title, visit the following website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/index.cfm.
Public candidates: Active list candidate on the New York State Department of Civil Service’s Professional Career Opportunities (PCO) eligible list #26-570 with a score of 100 OR qualified 55B/C candidate in possession of a bachelor’s or higher degree.
Preferred Qualifications: Proficiency with the Microsoft Office suite; customer-service skills and comfort communicating in various forums with variable audiences; ability to interpret State regulations; and a team-oriented mentality11/23/2022Organizational skills and practices. Ability to prioritize multiple assignments.
Duties Description The Centralized Complaint Intake Program (CCIP) operates during the business hours of 8:30am-4:45pm Monday-Friday excluding major holidays. The incumbent will be part of the holiday and weekend oncall coverage on a rotating bases. Complaints are received via an offsite call center housed within the Office of Children and Family Services, via email, phone, referrals from other Departments and agencies, fax, and letters. CCIP staff review each facility incident report or complaint to determine if the allegations are or may be regulatory noncomplaince, triage based on federal guidelines, route for investigation to the appropriate regional office and program, and/ or refer the case to another states agency. The incumbent will log complaints generated from long term care facility residents and their families, facility staff, advocates, and other stakeholders. Complaints are logged into a centralized database and communicated to surveillance teams, requiring accurate data entry and triage. The incumbent will run various reports and assist in other duties as assigned.
Additional Comments Weekend hours required and assigned based on number of available staff. Weekend hours counted towards 37.5 hours per week.
"Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.. "
For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
Some positions may require additional credentials or a background check to verify your identity.
Notes on ApplyingPlease submit your resume and cover letter, preferably in PDF format, by email to email@example.com, with Reference CGE/87009/HPA included in the subject line or by mail to Human Resources Management Group, CGE/87009/HPA, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position. Resumes will be accepted until December 13, 2022.