Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 25 or above and eligible for transfer under Section 52.6 of the Civil Service Law.
Open-Competitive Provisional Qualifications:
Bachelor’s degree in Accounting, Analytics, Business Administration, Communications, Economics, Finance, Statistics, Biology, Microbiology, Chemical Engineering, Agriculture, Horticulture, Plant Sciences, Epidemiology, Health Administration, Health Policy, Public Health, Public Administration, Public Policy, Political Science, Psychology, Sociology, Urban Studies, or Criminal Justice AND five years of experience in a regulatory compliance/oversight entity where your major job responsibilities (over 50%) included two or more of the following: accounting and auditing; investigating and/or inspecting regulated entities and facilities; interpreting and explaining policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals; policy analysis and research; surveillance; quality assurance that included evaluating whether projects met/are meeting requirements that included risk assessment; providing professional level economic development products or services; community outreach which included vulnerable populations; negotiating and/or approving contracts or agreements with suppliers, distributors, federal or state agencies, or other administrative control processes. Two years of the experience must have been at a supervisory level.
*Substitution: Master’s degree in Accounting, Analytics, Business Administration, Communications, Economics, Finance, Statistics, Biology, Microbiology, Chemical Engineering, Agriculture, Horticulture, Plant Sciences, Epidemiology, Health Administration, Health Policy, Public Health, Public Administration, Public Policy, Political Science, Psychology, Sociology, Urban Studies, or Criminal Justice may substitute for an additional year of non-supervisory experience.
Candidates interested in provisional appointment will be required to take the New York State Department of Civil Service exam for this position. Please visit https://www.cs.ny.gov/jobseeker/ for additional information on state examinations.
Duties Description Under the general supervision of the Director of Health and Safety, and working closely with the Health and Safety Unit, this Cannabis Program Specialist 3 will be responsible for directing, overseeing, training and managing staff within the customer service unit, and responsible for oversight of the Medical Cannabis Data Management System that is used by practitioners to certify patients for the medical program, as well as patient and caregiver registrations.
The Program Specialist 3 (Cannabis) will be responsible for the overall supervision of two Program Specialist 2 (Cannabis) (G23), two Program Specialist 1 (Cannabis) (G-18), one Program Aide (G-13), two Licensing Examiner 2 (G15), four Licensing Examiner 1 (G-12), and two Licensing Services Clerk (G-9).
Duties include, but are not limited to:
• Manage workflow of customer service team.
• Report out key performance indicators to direct supervisor, executive team members, or other key stakeholders.
• Develop written communications to support the program, including but not limited, instructions to practitioners and patients, policies and procedures for the unit, FAQs and email responses.
• Approve written communications including, but not limited to, website content updates, FAQs, call center knowledge base scripting, guidance to practitioners and dispensing facilities interacting with the patient community, and policies and procedures for dispensing facility inspections that interface with the Medical Cannabis Data Management System.
• Coordinate with OCM Administration Unit on IT needs and procurement needs to support patient certification, validation of patient participation in the program and dispensing history for patients.
• Liaison to the consolidated call center to develop sound standard operating procedures and updated knowledge base scripting for all issues and concerns related medical certifications and registrations.
• Coordinate with legal to ensure system changes and registration processing adheres to new and revised laws, rules, regulations and policies.
• Author reports for OCM leadership based on analysis of unit data on State legislative and regulations development.
• Manage organizational development, change processes, or specific emergency or long-term projects for Health and Safety’s customer service unit.
• Develop and implement standards for program evaluation, including key performance indicators, and strategies for problem resolution.
• Respond to critical and high-profile issues and requests for information pertaining to registrations within the clinical unit.
• Serve as a subject matter expert related to the medical cannabis program for consumers and health care providers.
• Conduct presentations to key stakeholders.
Some positions may require additional credentials or a background check to verify your identity.
31st Floor Corning Tower, Empire State Plaza