Review Vacancy
AgencyParks, Recreation & Historic Preservation, Office of
TitleCommunications Technician
Occupational CategoryNo Preference
Bargaining UnitOSU - Operational Services Unit (CSEA)
Salary RangeFrom $44281 to $53654 Annually
Minimum Qualifications • Candidates must be a high school graduate or have a high school equivalency diploma and one year of experience as a dispatcher in an emergency service organization. Examples of Qualifying Experience: police, fire and emergency medical dispatching (civilian or military experience is acceptable)
• Candidates must pass a physical and medical evaluation including drug test and psychological evaluation to determine fitness to perform the essential duties of the position. Visit the following Civil Service website to view the physical/medical requirements at: Physical and Medical Requirements (ny.gov)
• Candidates must successfully pass a background investigation and will be required to pay the processing fees for fingerprinting.
*Candidates will be appointed provisionally and will be required
to take and pass the Civil Service Examination for Communications Technician 1, G-10, to be appointed permanently.
Duties Description OPERATING NEEDS:
• Must be able to operate and perform duties under varying degrees of stress and pressure and be able to prioritize emergencies
• Must have strong communications skills and the ability to communicate with a diverse community
• Must be willing to work nights, weekends and holidays and be flexible with the schedule
• Candidates must have the ability to effectively engage in all types of communications
• Must be able to navigate various software technologies including those associated with law enforcement applications and internet-based websites and have excellent data entry skills
DUTIES:
• Receive and transmit police messages via radio, telephone, and teletype.
• Maintain logs, records and written documents required by the Division of Law Enforcement.
• Maintain professional and composed verbal communication with outside police agencies and the public; maintaining sound customer service practices and meeting the needs of the Agency under sometimes stressful conditions is essential.
• This position operates an extensive array of law enforcement and emergency related communications equipment as well as computer software.
• Prioritize all radio and telephone communications. Answer multiple telephone lines. Receive emergency and non-emergency calls for law enforcement and dispatch patrols to respond.
• Make urgent and important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
• Service all walk-in customers.
• Perform administrative duties such as data entry and retrieval, information filing and record keeping.
• Comply with all Federal, State and Local regulations relative to communications and protected data and information.
• Other duties as assigned.
Additional Comments The posted hiring rate is the sum of the statutory hiring rate for CSEA Grade 10 ($41,255) and the Downstate Adjustment ($3,026). The posted job rate is the sum of the statutory job rate ($50,628) for CSEA Grade 10 and the Downstate Adjustment ($3,026).
BENEFITS: There are various benefits provided to permanent employees. To learn more, visit:
https://parks.ny.gov/employment/benefits.aspx
Candidates will be appointed provisionally and will be required
to take and pass the Civil Service Examination for Communications Technician 1, G-10, to be appointed permanently.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Leslie.Armstrong@parks.ny.gov
Address
Notes on ApplyingIf you feel you meet the minimum qualifications and the agency’s operating needs, and are interested in being considered for this vacancy, please submit a resume, an employment application and a cover letter demonstrating how you meet the stated minimum qualifications. The employment application (Part 1 Pre-Interview Form S1000) can be downloaded from the website of NYS Office of Parks, Recreation and Historic Preservation at www.parks.ny.gov/employment.
Electronic applications are encouraged. Please submit applications materials by email to: Leslie.Armstrong@parks.ny.gov.
Please include “Communications Technician 1” in the title of your email. If you have any questions regarding this position, please contact Michele Kramek at 518-474-5030 or via email at: Michele.Kramek@parks.ny.gov