StateJobsNY

NY HELPNo

AgencyCollege at Oneonta

TitleProgram Aide - Information Technology Services

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $48881 to $59542 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Otsego

Street Address 108 Ravine Parkway

City Oneonta

StateNY

Zip Code13820

Minimum Qualifications Required Qualifications:

To qualify for the Program Aide position, candidates must be on the current eligible list for Program Aide, or be eligible for reinstatement, or be eligible for transfer to the Program Aide title. To identify if you meet transfer criteria for this title, please email EmploymentOpps@oneonta.edu

Transfer-eligible titles include but are not limited to: Administrative Assistant 1 & Library Clerk 3

Preferred Qualifications:

· Experience providing quality customer service

· Supervisory experience

· Experience in an office setting working with and serving diverse populations.

· Ability to multi-task, prioritize and communicate effectively

· Detail oriented

· Experience working with technology hardware (computers, and mobile devices) and software (Office365 – Word, Excel, Outlook, Adobe Acrobat, Teams)

· Experience with scheduling

· Willingness to learn new things

· Ability to lift 50 pounds

Duties Description Job Description:

· Provide program and related clerical support for the Office of the CIO and its Directors

· Monitor and respond to communication requests via phone, email, or chat

· Create and respond to IT work tickets

· Create procurement and travel requests

· Assist with ordering (office supplies, technology hardware and software)

· Assist monthly with procurement and travel certifications

· Enter and maintain accurate data (budget, directory, billing)

· Process and/or investigate calling, billing and procurement related issues

· Assist with vendor contracts and invoicing

· Process incoming and outgoing mail and packages

Additional Comments Information Technology Services has 41 employees working as a team to provide technology solutions across campus. The Office of the CIO (Chief Information Officer) oversees five departments within SUNY Oneonta's ITS organization. Working together with IT Security and Computing, Networking and Telecommunications, IT Security, Systems and Data Center Management, Enterprise Application Services, and Customer Support, the department offers prospective employees an opportunity to work in an exciting fast-paced area focused on providing high quality customer service to the campus community. To learn more about the University and the Department, please visit https://suny.oneonta.edu/ and https://suny.oneonta.edu/information-technology-services.

Some positions may require additional credentials or a background check to verify your identity.

Name Elizabeth Fitzgerald

Telephone 6074362024

Fax

Email Address EmploymentOpps@oneonta.edu

Address

Street 234 A Netzer Administrative Building

108 Ravine Parkway

City Oneonta

State NY

Zip Code 13820

Notes on ApplyingIf interested in this position, please email a resume and cover letter to EmploymentOpps@oneonta.edu.