Review Vacancy
AgencyState Comptroller, Office of the
TitleInformation Technology Specialist 1, Item# 07153
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $49202 to $62806 Annually
Appointment Type Contingent Permanent
Minimum Qualifications You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program (see below), or eligible to transfer to this title under Section 52.6 or 70.1 of Civil Service Law.
52.6 Transfer:
For a 52.6 transfer to a(n) Information Technology Specialist 1, SG-14, you must have one year of permanent competitive service in a 52.6 title allocated to a salary grade 12 or above.
70.1 Transfer:
For a 70.1 transfer to a(n) Information Technology Specialist 1, SG-14, you must have one year of permanent competitive service in a 70.1 title allocated to a salary grade 12 or above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.
55-b/c appointment:
This position may be designated 55 b/c and is subject to verification of applicant eligibility.
For a 55 b/c appointment, you must:
• Possess the minimum qualifications for the selected title as established by the Department of Civil Service and listed on the most recent exam announcement. (Information Technology Specialist 1 & 2 » Department of Civil Service (ny.gov))
• Meet the applicable minimal mental and/or physical requirements for the job (with a reasonable accommodation, if necessary)
• Have a current Eligibility Letter from the NYS Department of Civil Service, www.cs.ny.gov/rp55/, and be able to provide it to the Human Resources Office upon request.
Duties Description • Respond to requests for service and reported issues.
• Troubleshoot and diagnose problems.
• Install software on PC’s and laptops, as required.
• Utilize remote access to resolve virtual private network issues.
• Route incident(s) to appropriate technical group(s) for resolution when first call resolution is not possible.
• Collect information on software/hardware to be supported.
• Collect information from customers on reported issues.
• Create and edit technical and procedural documentation.
• Prepare documentation to be used during service desk calls.
• Implement documentation within service desk software.
Additional Comments Knowledge, Skills, and Abilities:
• Demonstrated experience with Windows Desktop (3 months to less than 1 year).
• Demonstrated experience with MS 365 (3 months to less than 1 year).
• Demonstrated coursework with Operating Systems.
• Demonstrated experience on a Service Desk.
• Demonstrated experience with technical writing.
• Demonstrated experience with Microsoft Active Directory.
• Demonstrated experience with Windows OS.
• Demonstrated experience with ServiceNow incident tracking.
• Demonstrated ability to effectively troubleshoot and diagnose problems.
• Demonstrated ability to use past experience, documentation and incidents to solve problems with minimal supervision.
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruit@osc.ny.gov
Address
Street Office of the New York State Comptroller, Division of Human Resources
110 State Street, 12th Floor
Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than April 10, 2023. Reference Item #07153-OER-EMZ in the subject line and on the cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Susan St. George, sstgeorge@osc.ny.gov
When responding, please include the reference number and letters listed in this section only. The OER ID # should not be included.