875 Central Avenue
Minimum Qualifications "Non-Competitive Minimum Qualifications: Possession of a license and current registration as a registered professional nurse in New York State; and two years of post-licensure, specialized professional administrative or professional clinical experience.
Substitution: a bachelor’s degree in nursing may substitute for one year of post licensure clinical nursing experience; and a master’s degree in nursing may substitute for two years of post-licensure clinical nursing experience."
Preferred Qualifications: Proficiency with the Microsoft Office suite; Organizational skills and practices; ability to prioritize multiple assignments; strong interpersonal skills, excellent telephone and written communication skills; ability to work with diverse populations; training in cultural competency, diversity, and consumer/customer relations. Preferred qualifications also include familiarity and knowledge of long term care regulations and the ability to make determinations relative to facility compliance; two (2) years of experience performing utilization review, medical review, fraud investigations, surveillance or monitoring activities at the facility level; and three (3) years of clinical experience in a medical facility, preferably in long-term care.
Duties Description Under the direction of the Center for Long-Term Care Survey & Operations, Division of Operations the Centralized Complaint Intake Program operates during the business hours of 8:30am-4:45pm Monday-Friday, excluding major holidays. The incumbent will be part of the holiday and weekend on call coverage on a rotating basis. Duties include: receipt of complaints and incidents via telephone, fax, email or written correspondence; Screen complaints to determine authority having jurisdiction, if the complaint will be entered in a federal database and complete all appropriate activities associated with the complaint intake process: triage by determining regulatory defined priority level and allegation category; assign complaint cases to appropriate regional office; assist with offsite investigations by requesting medical records; making telephone inquiries; taking statements and researching medical history; participate in regularly scheduled case review meetings to determine the priority and disposition of each complaint; contact complainants if additional information is required to clarify their concerns; identify those complaints that can be resolved by contacting the facility or complainant directly; respond to general inquiries regarding the complaint process; make a referrals to other Bureaus within the Department or State agencies, per NYSDOH policies and procedures (e.g., Office of Professional Medical Conduct, State Education Department); participate in process improvement activities as needed; educate facilities on how to submit incident reports to the department; provide support and assistance to regional offices as needed; participate in training and continuing education activities as required by the Department; conduct and participate in internal quality improvement reviews to monitor the program. The incumbent will also complete any additional assignments as deemed necessary by the Director.
Additional Comments Weekend hours required and assigned based on number of available staff. Weekend hours counted towards 37.5 hours per week.
This position requires proof of vaccination from COVID-19. *Maintaining licensure and registration is a condition of continued employment.
*Posted salary range includes the statutory hiring rate at step 4 and job rate for PS&T Grade 20 ($79,342 - $88,721) and an additional Geographic Pay Differential of $20, 000.
"We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more..."
" For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm"
Some positions may require additional credentials or a background check to verify your identity.
Notes on Applying Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to email@example.com, with Reference SM/HCS2/46526 included in the subject line or by mail to Human Resources Management Group,SM/HCS2/46526 , Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.