Review Vacancy
TitleProgram Aide (NY HELPS) - 80466
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $51857 to $63169 Annually
Minimum Qualifications For State Employees : NYS employee with one year or more of permanent or contingent-permanent competitive service as a Program Aide, G-13 or a current NYS employee with one year of permanent or contingent-permanent competitive service in a title allocated to G-11 or higher, and eligible for transfer to Program Aide under Section 70.1 of the Civil Service Law. For General public: NYHELPS qualifications:
High school diploma or high school equivalency diploma, and
three years of experience performing clerical, keyboarding, or
paraprofessional work in an office environment.
Certification (e.g., IAAP Certified Administrative Professional) or
associate’s degree in office administration, secretarial science,
administrative assistance, paralegal, business technology, or
office technology may substitute for two years of experience.
Preferred Qualifications: The candidate should possess excellent written and verbal communication skills and pay attention to details. Strong organizational skills; be able to multitask and deliver on tight timeframes; have the ability to work collaboratively with co-workers and be self-motivated. Proficient in Microsoft Office Suite and ability to learn new systems and applications. Preferred candidates will have experience in a healthcare field, preferably pharmacy or pharmacy benefits.
Duties Description The program aide will assist Medicaid providers, members, stakeholders, state agency partners, and others with understanding and using the Medicaid pharmacy benefit. They will triage calls, faxes and emails and will respond directly using provided guidance or escalate the matter to other staff in the bureau. The program aide will use the pharmacy claim system to investigate member issues and assist in resolution.
Additional Comments We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources Management Group, MVS/PA/80466/NYHELPS
Email Address resume@health.ny.gov
Address
Street Rm 2217, Corning Tower Building, Empire State Plaza
Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference MVS/PA/80466/NYHELPS included in the subject line or by mail to Human Resources Management Group, MVS/PA/80466/NYHELPS, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.