Review Vacancy
AgencyFinancial Services, Department of
TitleFinancial Services Specialist 2 (Compliance)
Occupational CategoryFinancial, Accounting, Auditing
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $84156 to $106454 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Appointment method:
Candidates must meet the minimum qualifications listed below in order to be eligible for appointment.
Non-Competitive: A Bachelor’s degree in Accounting, Actuarial Science, Auditing, Business, Business Administration,
Business and Technology, Commerce, Consumer Sciences, Computer Science, Criminal Justice, Economics, Econometrics,
Finance, Information Systems, Information System Engineering, Internal Controls, Health, Health Administration, Law,
Mathematics, Public Administration, Public Affairs, Public Health, or Public Policy and three (3) years of specialized
experience in one (1) of the following:
• Evaluating the adequacy of board and management oversight of the financial institutions’ compliance
programs.
• Reviewing lending, deposit, insurance, and other transactions to determine compliance with Financial
Services applicable laws/regulations.
• Identifying financial institutions potentially unfair, deceptive, abusive or discriminatory acts or practices.
• Reviewing financial institution programs, policies, and procedures for compliance with legal and regulatory
requirements.
• Evaluating financial costs for the failure of financial services entities to adhere or comply with New York
State, federal, or other states’ financial services laws.
A Master’s degree in one (1) of the related fields or a J.D. may substitute for one (1) year of specialized experience. A Ph.D.
in one (1) of the related fields may substitute for two (2) years of specialized experience.
Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system
that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational
excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial
harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation;
and preserving the stability of the global financial system.
The Department of Financial Services is seeking candidates for the position of Financial Services Specialist 2 (Compliance)
in the Consumer Assistance Unit. Duties include, but are not limited to, the following:
• Analyzes complaints to determine the proper course of action necessary to resolve the issue, with supervisory
consultation required for the more difficult and complex cases;
• Screens requests for External Appeal in accordance with Section 4910 of the Insurance Law, Regulation 166, and the
established External Review Protocols;
• Supervises and provides general training to Financial Services Examiner 1’s and Financial Services Examiner Trainees;
• Assigns and monitors caseload of examiners in the unit;
• Investigates, processes and resolves complex and difficult complaints/appeals;
• Maintain files and records;
• Reviews financial institution programs, policies and procedures for compliance with legal and regulatory requirements;
• Processes and resolves complex and difficult telephone inquiries;
• Acts as liaison for administrative processes between DFS staff and consumers, representatives of financial entities,
professional organizations, governmental entities, etc;
• Prepares narrative reports as necessary; and
• Performs special projects and miscellaneous duties as assigned.
Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits.
Salary: The starting salary for this position is 84,156 with periodic increases up to $106,454
Appointment to this position is pending Governor Appointment’s Office and Division of Budget approval.
Some positions may require additional credentials or a background check to verify your identity.
Email Address NCE.Notifications@dfs.ny.gov
Address
Street One Commerce Plaza, Suite 301
Notes on ApplyingTo Apply: Interested qualified candidates must submit a resume and letter of interest no later than April 29, 2024 to the
email address listed below. Please include the Vacancy ID in the subject line of your email to ensure
receipt of your application. Email submissions are preferred.
Nathan Keiper
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: NCE.Notifications@dfs.ny.gov
Fax: (518) 402-5071
All candidates that apply may not be scheduled for an interview
Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives
the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working fulltime for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and
whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable
accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an
accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute
an undue hardship on the operations of the agency, the agency is not required to provide it.
All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate,
in any form, that an applicant for employment provide his or her current compensation, or any prior compensation
history, until such time as the applicant is extended a conditional offer of employment with compensation. If such
information has been requested from you before such time, please contact the Office of Employee Relations at (518)
473-3130 or via email at response@oer.ny.gov.