Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2 (NY HELPs) - 6047
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Workday
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Duties Description Under the direction of an Information Technology Specialist 4, SG-25, within the Chief Technology Office/Enterprise Network Services/Support and Operations/LAN Engineering Services/Monitoring unit, the Information Technology Specialist 2, SG-18, will perform monitoring and network support for multiple state agencies.
Specific duties may include, but are not limited to, the following:
• Support various projects and Data Center Consolidation initiatives and/or support network environments in the data/voice Data Center networks and remote locations.
• Implement and support changes to the network including code upgrades, cable infrastructure, network software and hardware.
• Process assigned ITSM Service Requests for implementation/modification of Load Balancing and Firewall policies on network equipment.
• Assist in the resolution of network issues and outages.
• Coordinate with User Support and System Administrators to provide Level II support for technical solutions.
• Configure, install and troubleshoot network equipment in the NYS data centers. Equipment consists of voice and data communications equipment such as firewalls, routers, switches, IPS devices, servers, VoIP (Voice over Internet Protocol) phones, WAP (Wireless Access Point) devices, etc., manufactured by Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.
• Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures and training manuals.
• Independently further IT data communications training, including manufacturer-specific such as Arista, Aruba, Cisco, Dell, Hewlett Packard, Juniper, Lenovo, Meraki, Palo Alto, etc.
• Utilize network monitoring tools such as Zenoss, Splunk, NfSen, Wireshark, etc., to monitor equipment in the data centers reporting issues to management as appropriate.
• Understand data networking protocols including TCP/IP; OSI; OSPF; BGP; HTTP; SSL; DNS; TLS; WAP; and other Local Area Network/Wide Area Network (LAN/WAN) protocols.
• Working outside of normal business hours and on-call may be required due to the 24x7x365 nature of the systems supported by this team.
• Occasional travel may be required.
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
We are recruiting for positions within this role.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
Some positions may require additional credentials or a background check to verify your identity.