Review Vacancy
TitleCustomer Service Program Specialist 1
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Workday
Minimum Qualifications • Six years of business experience, including four years of customer service experience; or
• An associate’s degree and four years of business experience, including two years of customer service experience; or
• A bachelor’s degree and two years of customer service experience; or
• A master’s degree or Juris Doctor (JD) and one year of customer service experience.
Duties Description The Customer Service Program Specialist 1 will assist Executive Department staff with the following tasks:
•Coordinate travel arrangements and complete expense reports.
•Complete purchase requisitions and receiving purchases.
•Coordinate departmental organizational chart updates.
•Schedule conference calls, virtual meetings, and in-person meetings.
•Prepp Board Meeting materials for Commissioners in Albany.
•Reserve conference room reservations for various meetings and events.
•Enter Information Technology system service tickets, as needed.
•Manage sensitive matters with a high level of confidentiality and discretion.
•May assist in researching, writing, and editing of documents, briefing, reports, and correspondence.
•Support Executive staff with special projects and additional duties, as necessary.
Additional Comments NYSIF has a telecommuting program.
The New York State Insurance Fund (NYSIF) was established in 1914 as part of the original
enactment of the New York State Workers’ Compensation Law. NYSIF's mission is to guarantee the availability of workers’ compensation insurance at the lowest possible cost to New York employers and to provide timely, appropriate indemnity and medical payments to injured workers, while maintaining a solvent fund. Since inception, NYSIF has fulfilled the dual roles for which it was created: to compete with other carriers to ensure a fair marketplace and to be a guaranteed source of coverage for employers who cannot secure coverage elsewhere.
NYSIF is the largest workers’ compensation carrier in New York State and among the top ten largest workers’ compensation carriers in the nation, insuring approximately 131,000 policyholders, with more than $1.6 billion in annual earned premium and over $22 billion in assets. A self-supporting insurance carrier, NYSIF operates without taxpayer funding.
In addition to workers’ compensation insurance, NYSIF provides disability benefits coverage for off-the-job injuries to more than 57,500 New York employers. In 2018, NYSIF added paid family leave as a component of its disability benefits product, providing New Yorkers with job-protected, paid time away from work to care for their families.
#NYSIF
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