Review Vacancy
AgencyState Comptroller, Office of the
TitleOffice Assistant 1 (Keyboarding), Item #07383
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $35177 to $43521 Annually
Appointment Type Contingent Permanent
Workday
Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.
No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:
**Selected candidates must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation.
Non-Competitive Qualifications for appointment under the NYHELPS Program:
There are no minimum qualifications for appointment to the Office Assistant 1 (Keyboarding) position**. Please review the desired competencies section of this posting for desired qualifications.
Competitive Minimum Qualifications:
Interested candidates must be reachable on the Beginning Office Assistant 1 (Keyboarding) eligible list or eligible to transfer under Section 70.1 of the Civil Service Law or a 55 b/c eligible candidate**.
To be eligible for a 70.1 transfer, an individual must have one year of permanent competitive service in a qualifying title allocated to a salary grade 6 or higher**.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility
GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of more
than two S-grades or one M-grade.
55-b/c:
This position may be designated 55 b/c and is subject to verification of applicant eligibility**.
For more information on this program, please visit the NYS Department of Civil Service website: 55b/c
Recruitment Resources Center (ny.gov)
Duties Description Ensures that various reports and other materials requiring keyboarding are completed thoroughly and accurately, in a timely fashion, while responding to incoming calls pertaining to death reporting and basic loan questions
• Prepares responses to letters concerning program, policies and procedures for upper management’s signature
• Reviews and completes incoming written correspondence and reports to determine their significance. Makes recommendations to upper management or refers to appropriate person(s) for timely reply.
• Documents and remits to upper management various statistical reports
• Uses various software applications such as Microsoft Word, Access and Excel to maintain and update Bureau informational reports (ex: phone listings) as well as complete stationery reports (i.e. Lost Check, Active Member Death, and Beneficiary Help Find)
• Completes member and pensioner address changes
• Types address labels (new address or large envelope) as necessary
• Resolves calls from customers concerning death and loan questions; if the calls warrant further assistance, relays the calls to the appropriate parties
Assists contemporary Office Assistant 1 staff as necessary to provide back-up and support to the Director’s secretary within the Call Center
• Attends meetings as necessary, preparing summaries of the discussions and posting them where appropriate for review and reference purposes.
• Responds to incoming correspondence from customers
• Takes calls intended for the Director and/or Assistant Director in their absence, documenting all pertinent information and relaying it to the appropriate party(ies) in a timely manner
• Makes travel arrangements for the Assistant Director as necessary
• Schedules meetings for executive management
• Greets people visiting the Call Center, and guides them to appropriate staff as necessary
• Ensures purchases of necessary work-related items for Bureau staff
Additional Comments Desired Competencies:
• Possesses effective keyboarding, grammatical, written and proofreading skills
• Performs tasks accurately and within specific time frames
• Exhibits excellent interpersonal skills with staff, and with customers as necessary
• Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its 60 different case types and 180+ action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.
Some positions may require additional credentials or a background check to verify your identity.
Email Address Recruit@osc.ny.gov
Address
Street Office of Human Resources
110 State Street
Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to recruit@osc.ny.gov, no later than April 27, 2024. Documents must be sent as unlocked and accessible attachments.
Reference Item #07383-OER-YVC in the subject line and on the cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Katrina Connelly, KConnelly@osc.ny.gov
When responding, please include the reference number and letters listed in this section only. The OER ID # should not be included.