NY HELPYes

AgencyMotor Vehicles, Department of

TitleDriver Improvement Examiner or Driver Improvement Trainee (NY HELPS)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade11

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $41399 to $56743 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 7:30 AM

To 5 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 6 Empire State Plaza

City Albany

StateNY

Zip Code12228

Minimum Qualifications To be eligible for the Driver Improvement Examiner, G-11 or Trainee, G-NS (equated to G-9) position you must meet one of the following conditions as detailed below:

NY HELPS*:
• Driver Improvement Examiner, G-11: Two years of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR two years of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience, and 60 semester credit hours may substitute for two years of experience
• Driver Improvement Examiner Trainee, G-NS (Equated to G-9): One year of full-time experience in a position involving customer service experience which could include telephone experience in a call center environment, providing information concerning or explaining programs/services, policies and/or procedures; obtaining detailed information from clients; resolving programs OR reconciling accounts; OR, one year of full-time experience in a position which could include data entering, application processing, business office experience. Substitution: 30 semester credit hours may substitute for one year of experience.
- Advanced NY HELPS placement for this title may be possible with proof of professional experience relating to the title being posted and can be discussed at time of interview.

Transfer:
One year of permanent, contingent-permanent, or 55b/c service allocated to a G-9 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Reinstatement:
If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment:
This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55b/c consideration, candidates must satisfy at least one of the Open Competitive qualifications listed.

*This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Duties Description As a Driver Improvement Examiner Trainee, you would perform the following duties under direct supervision:

Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions, revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials.

Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations.

Initiate case documentation, record retrieval, and prepare written correspondence.

Conduct in-person or telephone interviews to effectively resolve and process driver improvement and other regulated individual and business cases.

Implement determinations from Department hearings; use the computer to search records.

Review and interpret records, enter data and prepare letters.

May receive and process fees.

Additional Comments Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

A FULL BENEFITS PACKAGE is available. Please visit https://oer.ny.gov/employee-benefit-programs to learn more about the exceptional benefits we offer.

Some positions may require additional credentials or a background check to verify your identity.

Name DMV Hiring

Telephone

Fax

Email Address dmv.sm.HELPSClerical@dmv.ny.gov

Address

Street 6 Empire State Plaza

City Albany

State NY

Zip Code 12228

Notes on ApplyingSend a cover letter (referencing the Vacancy ID noted at the top of this posting) indicating how you meet the qualifications for appointment. Please also include a clear and concise resume. Submit all documents to the email address listed above. Candidates applying from outside DMV may be asked for their Social Security number to verify NYS employment history and transfer eligibility. The Department of Motor Vehicles is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at response@oer.ny.gov.