Indicates whether if this vacancy posting is part of the NY HELPS Program.NY HELPYes

The agency in which the vacancy exists.AgencyState Comptroller, Office of the

The job title for the vacancy.TitleRetirement Systems Information Representative 1, SG-18, RS Information Representative Trainee 2, (Equated to SG-16), RS Information Representative Trainee 1, (Equated to SG-14)(NYHELPS)Item#07351(2)

The job title for the vacancy.Occupational CategoryOther Professional Careers

The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit.Salary Grade18

The collective bargaining unit to which this vacancy is assigned.Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

The minimum and maximum of the salary range for this vacancy.Salary RangeFrom $53764 to $66951 Annually

Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time

This indicates the type of job, typically permanent, temporary, or provisional. 'Provisional' means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Contingent Permanent

Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. 'Competitive class' indicates that the applicant must take and pass an appropriate civil service examination. 'Non-competitive class' indicates that the applicant's qualifications will be evaluated without a civil service examination. 'Exempt class' indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. 'Labor class' requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Competitive Class

Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 50%

This provides information on the expected workweek. Workweek Mon-Fri

The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time.Hours Per Week 37.5

Workday

The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy's shift can start. From 8:30 AM

The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy's shift can end. To 4:30 PM

If checked, the agency allows flextime. Flextime allowed? No

If checked, this vacancy includes mandatory overtime. Mandatory overtime? No

If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No

If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes

The county in which the vacancy is located. County Albany

The street address where the vacancy is located. Street Address 800 N. Pearl Street

The city where the vacancy is located. City Menands

The state where the vacancy is located (the default is New York). StateNY

The zip code where the vacancy is located. Zip Code12204

The duties that the incumbent of the vacancy will be expected to perform. Duties Description • Using in-depth knowledge of Retirement and Social Security law, Comptroller’s Rules and Regulations, and division policies and procedures, disseminate retirement information to members of the New York State and Local Retirement System.
o Conducts one-on-one individual consultations at our Albany Information Office, and performs consultations and presentations at various field locations and venues.
o Calculates benefit projections for potential retirees.
o Participates in or conducts benefit seminars in Albany or various locations around the State.
o Assists staff during interviews as necessary to ensure that members and retirees receive both pertinent information and timely service.
o Functions as front-line staff in a Call Center environment, conducting phone consultations, taking escalated calls, and responding to in-depth member questions as needed.
o Assists in the application and distribution of new retirement legislation and the resulting rules
and regulations.

• Demonstrates extensive knowledge of the RSSL and other Retirement related law, the Comptroller’s Rules and Regulations, and other Retirement policies and procedures.
o Completes and/or approves email inquiries and written correspondence as necessary.
o Provides written communications concerning changes in Law, policy, or procedure to staff.
o Assists in developing informational materials.
o Ensures the status of pending legislation is communicated to staff often and routinely.
o Represents the BIS Bureau at meetings.
o Answers or obtains the answers to complex benefit administration questions.

• Participates in the development and improvement of infrastructure or special projects that support the information programs.
o Ensures that the latest technologies are available while conducting Retirement benefit seminar programs to groups statewide, as well as appropriate information for special presentations, such as those for members of special plans or PFRS.
o Meets with representatives of participating employers, public employers and union groups concerning benefits provided to covered employees, impact of austerity and employee layoffs of retirement benefit coverage and benefit cost, and compliance with Retirement System rules and regulations.
o Reviews and assists in the conceptual development, committee adoption and approval of bidding, contract processing and eventual production of various informational mailings.

• Develops and champions initiatives to improve the delivery of information to members/employers.
o Assists in the development and implementation of internet-based applications and other innovative information sharing techniques. Researches and recommends new technologies and makes relevant suggestions/recommendations regarding technology that enables customer service.
o Interprets feedback from System members, pensioners and employees regarding System policies and procedures, and proposes methods to improve the quality of customer service to Bureau management.

The minimum qualifications required for this vacancy. Minimum Qualifications Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program:

Non-Competitive Qualifications for appointment under the NYHELPS Program:
For appointment to Retirement Systems Information Representative Trainee 1 (equated to SG-14), you must have:
• A bachelor’s degree or higher

For appointment to Retirement Systems Information Representative Trainee 2 (equated to SG-16), you must have:
• A bachelor’s degree AND
o Either One year of professional experience*; OR
o A Juris Doctor, master’s or higher degree in a field related to the position being filled

For appointment to Retirement Systems Information Representative 1 (full journey level SG-18), you must have:
• A bachelor’s degree AND two years of professional experience*; OR
• A Juris Doctor, master's or higher degree in a field related to the position being filled AND one year of professional experience*.

*Professional experience must be performing the duties of the full performance level position: conducting retirement planning consultations with members; developing informational materials; participating in or conducting seminars; and responding to inquiries from employers and active or retired members.

Competitive Minimum Qualifications:

70.1 transfer:
For 70.1 transfer to a Retirement Systems Information Representative 1, SG-18, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-16 or above. SG-12 or above for a Trainee 1, SG-14 or above for a Trainee 2, depending on qualifications.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Depending on qualifications, you may be required to serve a 1 or 2-year traineeship that leads to the full level grade 18 position.

55b/55c Program appointment:
This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)
Traineeship salary information:
The position may be filled at the Retirement Services Information Representative Trainee 1 equated to SG-14 ($53,764), Retirement Services Information Representative Trainee 2 equated to SG-16 ($59,994), or full performance Retirement Services Information Representative 1 SG-18 ($66,951) based on the candidate’s education, experience, and previous state service. Salary is nonnegotiable.

Candidates hired at the trainee level will be advanced to the full performance Retirement Services Information Representative 1 SG-18 following successful completion of the traineeship.

Additional comments regarding the vacancy. Additional Comments Knowledge, skills, and abilities:
• Exhibits excellent interpersonal skills with staff and customers, both over the telephone and in-person
• Possesses effective oral and written skills
• Performs tasks accurately and within specific time frames
• Operates a personal computer and effectively demonstrates a working knowledge of customized Lotus Notes Databases, the PeopleSoft system, the Retirement System’s MEBEL database with its 60 different case types and action codes, the Internet and OSC’s Intranet in order to access Retirement Systems’ laws, policies and procedures
• Demonstrates the ability to perform complex mathematical calculations as necessary
• Acquires, retains and applies extensive Retirement System knowledge to respond to customer inquires
• Demonstrates the ability to effectively supervise subordinate staff and apply Agency policies and procedures
• Possesses a valid driver’s license for travel purposes
Telecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

The name of the contact person for this vacancy. Name Takeitha Kelley

The telephone number to use for questions about this vacancy. Telephone (518)-474-1924

The fax to use for this vacancy. Fax (518)-486-6723

Email address for emailing applications, or to ask questions about this vacancy. Email Address Jobs@osc.ny.gov

Address

The street address of the contact for this vacancy. Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

The city for the contact for this vacancy. City Albany

The state of the contact for this vacancy (the default is New York). State NY

The zip code for the contact for this vacancy. Zip Code 12236

Instructions for potential applicants.Notes on ApplyingSubmit a clear, concise cover letter and resume stating how you meet the above minimum qualifications to https://www.osc.ny.gov/jobs/openings/retirement-services-information-representative-1-trainees/032503. Reference Item #07351(2)-TBK on your cover letter for proper routing.

Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy, copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments.

If you have questions about this vacancy, please contact this Division representative:
Division Contact: Katrina Connelly
Email Address: KConnelly@osc.ny.gov