NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (Shared Platform Services), Ref# 8683

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $22.61 to $25.36 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Swan St. Bldg, Core 2

City Albany

StateNY

Zip Code12223

Duties Description The Student Assistant will:

• Monitoring Configuration:
- Assist in configuring Dynatrace monitoring for various applications (web, mobile, cloud, etc.).
- Learn and implement best practices for instrumenting applications with Dynatrace agents.
- Help define and configure key performance indicators (KPIs) and alerts within the Dynatrace platform.

• Data Analysis & Troubleshooting:
- Analyze performance data collected by Dynatrace to identify performance bottlenecks and anomalies.
- Assist in troubleshooting application performance issues using Dynatrace data and other relevant tools.
- Create basic reports and dashboards to visualize application performance trends.

• Process Improvement:
- Participate in discussions and contribute ideas for improving application performance and monitoring processes.
- Assist in documenting and maintaining monitoring procedures and best practices.

• Support & Training:
- Provide basic support to developers and other team members on using Dynatrace features.
- Assist in creating and delivering basic training materials on Dynatrace usage. Technical Skills (Depending on Student Assistant Background):

• Programming/Scripting:
- Basic scripting skills (Python, JavaScript, etc.) can be valuable for automating tasks or interacting with Dynatrace APIs.

• Cloud Platforms:
- Familiarity with cloud platforms (AWS, Azure, GCP) is beneficial as many applications run in cloud environments.

• Networking Fundamentals:
- Basic understanding of networking concepts (e.g., protocols, TCP/IP) can aid in troubleshooting performance issues.

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than April 1, 2025. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.