NY HELPNo

AgencySUNY Brockport

TitleOffice Assistant 2- Advancement and Communications- NY HELPS

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $42641 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Monroe

Street Address 350 New Campus Drive

City Brockport

StateNY

Zip Code14420

Duties Description JOB FUNCTIONS
Essential Functions:

Provides excellent customer service in a polite, professional manner to students, parents, campus community members and constituents
Assists with Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller’s request/reason for call
Responsible for managing the phone system which includes but is not limited to: monitoring the daily phone queue for timely answering of calls, obtaining assistance as needed when call volumes are high, coordinating phone schedule with Telecom and Fonemed (after hours call vendor), address phone system issues with Telecom as needed, monitor/update, outgoing voicemail messages as needed
Oversees schedules throughout the day to address any changes needed to optimize student appointments, including same day and urgent requests using the electronic scheduling system for both the Health and Counseling Centers
Provides direction and troubleshooting for technology issues such as internet and/or power outages and need to transition to a paper system to meet student needs including self-check-in area and coordinate building needs with IT
Ensures insurance information and demographic information are correct in the practice management system before the student’s visit with a broad view of how the insurance process accuracy effects lab billing for outside vendor
Reviews incoming immunization records and notify students of missing immunizations to meet requirements
Provides accurate data entry of immunization history into the electronic medical record and NYSIS
Maintains confidentiality and privacy for the student while using the EHR, in the general workspace, and on the telephone
Has an excellent understanding of HIPAA guidelines, FERPA guidelines as well as established Hazen and University privacy and confidentiality policies
Retrieves (old) paper charts and immunization histories as needed
Manages all aspects of records request process both incoming and outgoing by assisting with preparing records to send and working with supervisor on what records to send
Monitors timely receipt of records requested by Hazen and completion of records requested from outside providers per HIPPA and Hazen policies via records management task log
Assists students with completing a release of records as needed per Hazen policy
Responsible for processing biweekly Medicat charge report and enter charges in Banner to post to student bill
Trained in Banner use to export student charges and access student information as needed
Assists with faxing, copying, scanning, emailing as needed
Proficient in use of office computer software including Microsoft Teams, Excel and Word
Maintains office inventory and equipment and coordinates ordering of supplies

Minimum Qualifications REQUIREMENTS
Minimum Qualifications:

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
One year of clerical experience.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.

Preferred Qualifications:
Excellent attention to detail.
Knowledge of Banner Information System or Blackbaud Raiser’s Edge
Proficient with MS Office.
Proven ability to be professional and courteous.
Work well under pressure.
Can multi-task efficiently.
Has experience and excels in culturally diverse settings.

Additional Comments Application Instructions:
This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by October 3, 2025.

Some positions may require additional credentials or a background check to verify your identity.

Name Ezgi Erdogan

Telephone 15853955135

Fax

Email Address eerdogan@brockport.edu

Address

Street 350 New Campus Drive

City Brockport

State NY

Zip Code 14420

Notes on ApplyingApplication Instructions:
This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by October 3, 2025.