Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 3 - 10469
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Appointment Type Contingent Permanent
Duties Description The Digital Transformation Office within the New York State Office of Information Technology Services seeks an Information Technology Specialist 4 to support the expansion of the State’s portfolio of digital products and web services. This mid-level position sits between junior practitioners and senior product managers, with responsibility for independently managing one or more products, contributing to product strategy, and coordinating with cross-functional teams.
Under the direction of the Information Technology Specialist 4, within the Digital Transformation Office, Digital Experience Bureau, WebNY Website Service Section the incumbent will help define product vision and roadmap, conduct user and market research, consult with stakeholders, lead elements of feature discovery and delivery, and monitor product performance. You will also support the refinement of product management practices and may provide informal guidance to junior staff. The ideal candidate has hands-on product experience, a strong understanding of user-centered design, and the ability to balance user needs with business goals.
Duties of this position include, but are not limited to, the following:
• Develop and maintain product vision and roadmap, balancing short-term needs with long-term goals.
• Conduct and synthesize user and market research with support from UX Research.
• Lead stakeholder consultations to understand business needs and ensure alignment with user requirements.
• Facilitate feature discovery, testing, and delivery in partnership with Experience Design and engineering teams.
• Work with Agile Product Owners to manage and prioritize backlog items; track performance, defects, risks, and opportunities.
• Establish and maintain product feedback loops to drive continuous improvement.
• Contribute to customer success efforts, including onboarding, guidance, and training for agency partners.
• Communicate product value and impact through storytelling, presentations, and documentation.
• Support development of product strategies and contribute to framing new product ideas for investment.
• Assist in implementing product management frameworks and operational processes across the team.
• Provide informal coaching to junior product managers or analysts as appropriate.
• Collaborate regularly with shared service teams, including Experience Design, Accessibility, and Platform Engineering.
• Establish and maintain metrics and reporting to evaluate product impact, accessibility, efficiency, and user satisfaction.
• Facilitate cross-team communication and knowledge-sharing.
Minimum Qualifications One year of permanent competitive services as an Information Technology Specialist 3 OR in a position at G-21 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.