Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4 Data Communications - 9685
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $96336 to $121413 Annually
Appointment Type Contingent Permanent
Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Under the direction of the Manager Information Technology Services 1, SG-27 within the Enterprise Network Services bureau and Support and Operations section of Chief Technology Office, the Information Technology Specialist 4 (Data Communications), SG-25 will perform network design, implementation and support across multiple agencies as well as be responsible for the LANES on-call function coordination and support for all ITS managed customers.
Specific duties may include, but are not limited to, the following:
? Lead intermediate/assist on major projects, including design, implementation, testing.
? Design, coordinate, and implement multi-vendor network environments (Cisco, Juniper, Palo Alto, Aruba, Arista, Meraki, and others) at over 5000 remote locations.
? Responsible for LAN design and implementation of all enterprise network projects, including UniteNY, Enterprise Wireless, and Agency Re-IP.
? Review agency network connectivity and access requirements.
? Design, test, and implement a broad range of new network solutions, migrations and upgrades for ITS Enterprise and NYS Agency networks. Leading role in Proof of Concept design and testing.
? Transform and redesign the NYS Legacy infrastructure.
? Regular cadence and cooperation with ITS Portfolio staff.
? Adhere to strict security rules with respect to data encryption.
? Provide emergency response as required for remote connectivity.
? Review network deployments and recommend remediation to ensure compliance with ITS Enterprise network standards.
? Perform evaluations on software/hardware intended to be added or updated within the ITS Enterprise infrastructure or at ITS remote sites to ensure network continuity/compatibility.
? Provide technical support, analysis and troubleshooting for ITS staff, customers, and their business partners.
? Provide management on-call support 24x7x365 on a rotating basis.
? Keep network documentation updated and accurate, such as Visio diagrams, operational procedures, training manuals, and network templates.
? Make recommendations to correct current network design flaws and allow for growth.
? Provide in-depth analysis on network data captures.
? Use all available network tools to provide exceptional support/service to fulfill customer requirements.
? Perform the full range of supervisory responsibilities.
? Report network outages, major customer concerns, degradation of services, or severely impactful events to supervisor/senior management immediately so that upper ITS management may be briefed if necessary.
? Work outside of normal business hours and on-call as required due to the 24x7x365 nature of the systems supported by this team as well as the nature of the work required to implement services.
? Occasional travel may be required.
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 3 (Data Communications), Grade 23 OR in a position at the SG23 or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.