Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 4 - 9648
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $96336 to $121413 Annually
Appointment Type Contingent Permanent
Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Under the direction of the Manager Information Technology Services 2 (Technical), SG-27 within the Enterprise Network Services bureau and Projects and Operations section of Chief Technology Office, the Information Technology Specialist 4, SG-25 will support all remotes sites and deliver networking solutions for any state agencies supported by OITS and their ability to access mission critical applications and services in the State data centers that are essential for various NYS agencies and public safety.
Specific duties may include, but are not limited to, the following:
• Install, relocate and remove equipment. This includes workstations (PCs), printers, servers, VOIP phones, WAPS, and data communications equipment for supported agencies.
• Participate in the planning and execution of all phases of projects including request analysis, site surveys, site preparation, cable troubleshooting and installation, asset management, inventory control, and network assistance.
• Provide detailed site surveys and onsite support for requests from all ITS-supported agencies. Analyze requests and provide Rough Order Magnitude (ROM) estimates to the agencies.
• Submit internal ITS requests and monitor them from start to finish. These requests can be for enterprise network equipment, circuits, and cabling.
• Act as the ITS liaison to the requesting DCT State agency reps. In most cases this is the only face-to-face interaction the agency has with ITS.
• Support the NYS Emergency Operations Center (EOC).
• Supervise subordinate staff in all aspects of their work.
• Perform the full range of supervisory responsibilities.
• Provide 24x7x365 on-call network support, on a rotating basis, for troubleshooting and support for any emergency statewide.
This position requires travel to various sites 3-5 days per week to perform required site consultation work in support of client networking activities.
Minimum Qualifications Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 3 (Programming) or Information Technology Specialist 3 OR in a position at the SG23 or higher deemed administrative under Section 52.6 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades or one M-grade.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.