Review Vacancy
TitleMultimedia Production Program Specialist 2 - Albany (NY HELPS)
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $90582 to $114585 Annually
Appointment Type Contingent Permanent
Duties Description Duties of the Multimedia Production Program Specialist 2, within the Office of Communications may include, but not be limited to the following:
• Multi-Platform Graphic Design: Lead the concept, design, and production of a wide range of high-quality visual materials across print and digital mediums, including brochures, reports, infographics, newsletters, website assets, and social media graphics.
• Campaign Development: Design cohesive, visually compelling creative assets for high-visibility public awareness and paid advertising campaigns, ensuring a consistent look and feel across all assets.
• Motion Graphics & Animation: Apply specialized expertise to design and produce engaging motion graphics, 2D animations, and dynamic video elements to elevate the agency’s digital storytelling and social media presence.
• Brand Stewardship: Establish, maintain, and enforce the agency’s visual brand identity, ensuring all internal and external materials project a professional, unified, and modern aesthetic.
• Accessibility Compliance: Ensure all design assets—both print and digital—comply with state and federal accessibility standards, including ADA, Section 508, and WCAG 2.1 guidelines (e.g., color contrast, alt-text, and readable typography).
• Performance Management: Establish clear performance standards and annual goals for staff; conduct formal and informal performance evaluations; and address performance or behavioral issues directly and constructively through coaching and, when necessary, formal corrective action.
• Staff Development: Actively mentor and coach design staff; identify skill gaps and facilitate professional development, training opportunities, and technical skill-building across print, digital, and motion design.
• Stakeholder Consultation: Collaborate with program managers, public information officers, and executive staff to translate complex public policy, data, and program information into easily digestible visual communications.
Additional Expectations:
• Participate in change in organizational transformations, ensuring successful adoption and alignment with strategic objectives .
• Engage in technology and innovation by leveraging emerging technologies to optimize processes and enhance customer experiences.
• Proactively manage relationships with key stakeholders internally and externally.
• Think strategically about current and future organizational needs.
• Adapt to shifting priorities.
• Participate in the comprehensive process of implementing changes, ensuring smooth transitions, effective communication, and minimal disruption.
• Proactively identify, address, and resolve conflicts to foster constructive dialogue and a productive, collaborative work environment.
• Analyze issues, make sound judgments, and implement effective solutions to drive positive outcomes.
• Proactively identify potential challenges and identify preventative solutions.
• Take part in team collaboration and achieve agency objectives.
• Effectively convey information, ideas, and expectations to diverse audiences through various channels, ensuring clarity and understanding.
• Foster an inclusive and equitable environment that values and leverages the strengths of a diverse workforce.
• Ensure exceptional customer service by proactively addressing needs and expectations.
• Demonstrate self-awareness and empathy to effectively manage relationships, build trust, and foster productive interactions.
• Uphold the highest standards of ethical conduct and professional integrity in all actions and decisions.
• Maintain and apply an understanding of relevant technologies and digital tools to optimize performance and drive innovation.
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.
NY HELPS Non-Competitive Minimum Qualifications:
Seven (7) years of experience* producing multimedia communication projects using elements of audiovisual production, or graphic design for web, or graphic design for print.
*Substitutions: A bachelor's degree in video and/or TV and/or film production, web interface design, graphic design, communications design, or a closely related field may substitute for four (4) years of experience.
Your degree must have been awarded by an educational institution accredited by a regional, national, or specialized agency recognized as an accrediting agency by the United States (U.S.) Department of Education/Secretary of Education. If awarded by an institution outside of the U.S. and its territories, you must provide independent verification of equivalency. A list of companies that provide these services (fees must be paid to the company you choose) can be found at: http://www.cs.ny.gov/jobseeker/degrees.cfm. You will be required to provide this information to the hiring agency at the time of interview.
Promotion Qualifications:
One (1) year of competitive or non-competitive service as a Multimedia Production Program Specialist 1, Video Production Specialist, Photographer 4, Graphic Designer 2, or Assistant Supervisor Audiovisual Training and Production.
It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified. If you are interested in the NY-HELPS program, or this position, you may reply to this vacancy posting, or you may visit the New York State Department of Civil Service website at https://www.cs.ny.gov/help/ (copy and paste in browser) to register today, in three easy steps.
Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor. Additionally, in accordance with Civil Service Law, provisional service immediately prior to a permanent appointment to this title is now credited towards the completion of probation upon permanent appointment.
Competitive Minimum Qualifications:
52.7 Non-Competitive Promotion (NCP) Qualifications (DOL Employees Only):
The Department of Labor (DOL) is considering a non-competitive promotion (NCP) for this title under Section 52.7 of the Civil Service Law. If three or fewer qualified promotional candidates apply for the position, an NCP appointment may be approved by Civil Service without further examination. If approved, this will be a competitive appointment. The term “non-competitive” means the appointed candidate will not be required to compete in the next holding of the examination.
70.1 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade 23 or higher determined to be similar by Civil Service.
Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit
Preferred Qualifications:
• Public Sector or Agency Experience: Experience designing for a government agency, public sector organization, non-profit, or a fast-paced creative agency handling public-facing campaigns preferred.
• Specialized Motion Graphics Portfolio: A portfolio that demonstrates proficiency in motion design alongside traditional graphic design.
• Accessibility Expertise: Understanding of digital accessibility standards, including ADA compliance, Section 508, and WCAG 2.1 guidelines as they apply to graphic design, document PDFs, and multimedia content.
• Leadership & Coaching Experience: Demonstrated experience mentoring junior designers, providing constructive creative direction, and successfully managing performance or workload conflicts.
• High-Volume Project Management: Experience using project management and collaboration tools to manage high-volume creative workflows and meet tight deadlines.
• Data Visualization Skills: Experience translating complex data, statistics, and policy reports into clear, engaging, and easy-to-understand infographics and visual reports.
• Stakeholder Management: Ability to initiate and maintain relationships across a diverse set of stakeholders. Proven ability to collaborate with and manage the expectations of diverse internal stakeholders, including executive leadership, program directors, and policy experts. Ability to present creative concepts persuasively, accept feedback constructively, and defend design choices with diplomacy and professionalism.
Additional Comments Position specific job duties may include occasional altered work schedule or job assignments which require availability and willingness to work occasional evenings and/or out-stationed assignments.
Candidates with no previous state service will begin at the starting rate of the salary range listed above.
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting is available and can be discussed during the interview.
NYS Department of Labor does not participate in E-Verify and does not sponsor visa applications.
Employment at the Department of Labor is contingent upon the maintenance of a valid work authorization and necessary documentation to work legally in the United States.
Please note: Due to operational requirements and funding considerations of various divisions/positions, there could be occasions in the future where unit assignments may change. Should this occur, it will not impact your title, salary or location.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting and alternative work schedules to eligible employees. Eligible employees may be approved to telecommute, if operationally feasible, up to 2 days per regular work-week, and not to exceed 4 days per two-week pay period. Telecommuting can be discussed at the time of interview. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address YourDOLJourneyIsHere@labor.ny.gov
Address
Street New York State Department of Labor
Harriman State Campus, Building 12, Room 561
Notes on ApplyingQualified candidates should copy the below web address into your browser to complete the online application for the Department of Labor.
https://on.ny.gov/apply2dol
Vacancy: 225270
Title: Multimedia Production Program Specialist 2
Location: Albany
Please submit a resume and cover letter demonstrating how you meet the minimum
qualifications. To award the proper credit for work experience, resumes must include month and year for start and end dates. If any experience is less than full time you must indicate the average number of hours worked per week. It is essential to clearly describe qualifying education and experience when applying; vague or incomplete information may lead to disqualification.
Unofficial transcripts and/or other documents will be required for certain positions as
indicated in the minimum qualifications.
All documents must be received by: 10/02/2026
Upload all documents as unlocked and accessible files.
If experiencing difficulties with the above link, please contact:
YourDOLJourneyisHere@labor.ny.gov
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, Inclusion, and Access (ODEIA), Building 12, Albany, NY 12226 (Phone (518) 457-1984 and/or fax (518) 485-2575).