Review Vacancy
TitleManager Information Services (Medicaid Eligibility Client Management Bureau Director) - 831
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $133245 to $168152 Annually
Duties Description The Medicaid Eligibility Client Management (MECM) Bureau Director will report directly to the Division of Operations and Systems (DOS) Deputy CIO and will have ultimate responsibility for the MECM System and the Appeals Management System (AMS). The incumbent will be responsible for acquisition of adequate resources, contract administration, supporting the scheduling and provision of resources, and will be the Department’s focal point regarding financial and administrative issues and concerns. The MECM Bureau oversees the development, implementation, and operation of New York State’s modernized Medicaid eligibility and enrollment system – a large-scale, cloud native platform that processes eligibility determinations, enrollment, and appeals for complex and Non-Modified Adjusted Gross Income (Non-MAGI) Medicaid populations. The MECM Bureau manages the full systems development lifecycle (SDLC), from requirements gathering and design through build, testing, deployment, and ongoing production support, ensuring the platform operates reliably and evolves to meet changing programmatic and regulatory demands. The following duties are core to the position:
Program Strategy and Eligibility Modernization
• Manages, directs, and oversees planning, quality assurance, development, and monitoring activities for the Continuing Medicaid Eligibility Modernization program within the MECM Bureau.
• Develops and implements plans regarding the integration of Non-MAGI / Complex populations with systems managed by the Division of Operations and Systems (DOS) and sunsetting of legacy systems such as the Welfare Management System (WMS).
• Accountable to executive leadership for the MECM Bureau’s progress, as well as potential issues and resolution of those issues.
Contract Administration and Procurement
• Collaborates directly with executive management and decision makers to identify, recommend, develop, implement, and support cost-effective services contracts for all aspects of the MECM Bureau.
• Prepares contracting documents (e.g., requests for proposals [RFPs], scopes of work [SOWs]) in conjunction with executive staff and other managers and serves as the interagency liaison for such contracting documents.
• Receives and transmits all official correspondence between contractors and the MECM Bureau.
Vendor Oversight and Quality Assurance
• Plans, coordinates, and directs all developmental and operational activities of the MECM System and Appeals Management System (AMS).
• Directs the quality assurance (QA) contractor and ensures compliance with approved QA plans and service-level agreements (SLAs).
• Oversees contractors' performance ensuring compliance with contract requirements.
• Signs off on all contractor deliverables and payments for services for the MECM Bureau.
Federal Compliance, Financial Management, and Reporting
• Directs, updates, and submits all federal documents for the program (e.g., cost allocation, alternative analysis, Monthly Status Reports, Advance Planning Documents [APDs], Operational Readiness Review [ORR], Certification Review [CR]).
• Monitors procurement and expenditures, and manages the use of resources including staff, equipment, and facilities.
Stakeholder Engagement and Resource Management
• Attends internal and external meetings with DOH staff, government representatives, and outside stakeholders – including the Office of the State Comptroller (OSC) and Centers for Medicare and Medicaid Services (CMS).
• Develops and oversees allocation strategies to maximize resource availability and use of cross-functional teams across State staff and contractors, including operational, technical, functional, and testing staff assigned to the program.
• Identifies staffing gaps and training needs and provision of training.
Minimum Qualifications Eleven years of professional information technology, cybersecurity, or information assurance experience, of which two years must have included managerial responsibility. Bachelor’s degree may be substituted by four years of specialized experience or an associate’s degree and two years of specialized service. A master's degree may substitute for one year of specialized experience.
Preferred Qualifications: Successful demonstrated experience in the following areas:
- Leading and overseeing large healthcare information system transformation maintenance, operations, and initiative delivery.
- Working in health and human services at a national, state or local level as well as experience working with Medicaid programs in New York State.
- Managing over 25 staff, including contractors, in a complex IT environment.
- Obtaining federal financial participation for design, development and implementation efforts.
- Managing vendors, including monitoring of service level agreements and adherence to contract terms.
- Writing and communicating with an ability to express complex information and concepts to project sponsors, technical staff, consultants/contractors and agency stakeholders.
Additional Comments When reviewing qualifications, omissions and vagueness cannot be interpreted in the candidate’s favor. Candidates are responsible for providing accurate and clear descriptions of their experience demonstrating how they meet the minimum qualifications.
This position may require travel throughout New York State including overnights to areas not served by public transportation.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.Reasonable.Accommodation@health.ny.gov to make a request.
The NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate of the position (beginning of the salary range). Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations, and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resources Management Group, EM/MIS/831
Email Address Resume@health.ny.gov
Address
Street Corning Tower, Empire State Plaza, Room 2217
Notes on ApplyingPlease submit your resume and cover letter as one (1) document, preferably in PDF format, by email to resume@health.ny.gov, with Reference EM/MIS/831 included in the subject line or by mail to Human Resources Management Group, EM/MIS/831, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.