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99 Washington Avenue
Minimum Qualifications PREFERRED QUALIFICATIONS: The ideal candidate should be proficient in Microsoft Word, possess strong writing skills and be comfortable presenting in front of large groups. In addition, the candidate shall possess ten (10) years of experience in investigation management, retail management and/or call center management.
Substitution: An associate’s degree may substitute for two (2) years of experience. A bachelor’s degree may substitute for four (4) years of experience. A master’s degree or J.D. may substitute for five years (5) of experience.
Duties Description The Department of State is seeking qualified candidates to fill the position of Director of Investigations to head the Division of Consumer Protection’s Enforcement Unit, which enforces the New York State Do Not Call Law, Children’s Product Recall Effectiveness Act, and works with the United States Consumer Product Safety Commission to monitor marketplace compliance with federal laws.
The New York State Do Not Call Law became effective in 2001, allowing consumers to place their home landline and personal mobile telephone numbers on one central National Registry to reduce the number of unsolicited telemarketing calls they receive. The New York State Department of State's Division of Consumer Protection enforces the New York State Do Not Call Law. In 2003, the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) collaborated to create the National Do Not Call program and Registry.
Reporting to the Division of Consumer Protection Director, the incumbent will be responsible for the following:
1. Investigate and research consumer complaints pertaining to the enforcement of the Do-Not-Call (DNC) Law.
2. Utilize the Federal Trade Commission’s Sentinel Complaint Database and other electronic database tools to retrieve and compile DNC complaints and prepare cases for attorneys.
3. Supervise staff in the Enforcement Unit.
4. Contribute to the Division’s monthly dashboard compiling statistics relating to the number of complaints investigated each month.
5. Compile National DNC Registry complaint statistics on a quarterly basis.
6. Review background reports of companies which are the subject of DNC complaints or allegations.
7. Perform and report on Division and U.S. Consumer Product Safety Commission product safety investigations and recall compliance checks on consumer products as directed.
8. Assist with the development of scam and product recall warnings for Agency website and other communications.
9. Initiate and conduct investigations on policy issues of concern to consumers as directed.
10. Perform investigative assignments, including but not limited to, researching issues to support consumer warnings, researching and mediating consumer complaints, investigating products, goods and services and companies to support the mission of the Division as directed.
11. Coordinate Division’s consumer product testing program as directed by Division Director.
12. Identify and recommend investigative initiatives.
13. Draft reports on investigation results to advance consumer policy and program initiatives and deliver such reports within the time frame directed.
14. Assist the Director and staff with investigations and research, where appropriate.
15. Assist Consumer Assistance Unit (CAU) in responding to consumer complaints and inquiries.
16. Provide support on outreach events including planning, preparation, setup and takedown as requested.
17. Perform other tasks as assigned, or as necessary.
Some positions may require additional credentials or a background check to verify your identity.
99 Washington Avenue, Suite 1150