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168-46 91st Avenue, 3rd Floor
Minimum Qualifications Candidates must be reachable on the appropriate Civil Service eligible list, or;
Candidates must have permanently served at least one year in a title designated as appropriate for transfer in accordance with Section 70.1 of the Civil Service Law. Transfer eligible titles include but may not be limited to: Office Assistant 2, Office Assistant 2 Calculations, Office Assistant 2 Keyboarding.
Candidates must pass a Spanish Language Oral Proficiency examination.
Duties Description Incumbent of this position is responsible for having a basic understanding of WCB procedures and policies. Duties of this position include, but are not limited to: greeting persons arriving at Customer Service Center and providing assistance; assisting with Voter Registration; utilizing knowledge of the WC Law, rules and Zone procedure to assist claimants and attorneys with accessing CIS/computer applications; assisting with coordination of hearing process by providing support for Judges and Conciliators; maintaining physical evidence; answering telephones; operating video conferencing equipment; maintaining equipment service log and assisting with mail room duties and assisting customers utilizing Language Access vendor when necessary. Some travel required.
Additional Comments *Note: This position is being posted in anticipation of an approved waiver.
Qualified candidates should send a letter of interest and resume which lists your actual Civil Service title, salary grade and specific verifiable information as to how you meet the minimum qualifications to be eligible to apply for this position. Please send your application to HRM@WCB.ny.gov (email applications are preferred). It is important that you reference the WCB Item #736 in the subject line of your email to ensure receipt of your application. (Please do not reference the Vacancy ID No.)
Some positions may require additional credentials or a background check to verify your identity.