Review Vacancy
AgencyEducation Department, State
TitleEducation Program Assistant 1, Education Trainee, Box OP-1192/20621
Occupational CategoryNo Preference
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $45455 to $58028 Annually
Minimum Qualifications MINIMUM QUALIFICATIONS:
Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Education Program Assistant 1.
Eligible List Appointment: Candidates who are reachable on the Professional Career Opportunities (PCO) eligible list or on the New York State Education Department’s Public Administration Trainee Transition (PATT) eligible list may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
Section 70.1 Transfer to Education Program Assistant 1: Candidates must have one year of permanent competitive or 55 b/c service in a title allocated to SG-13 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
Section 70.1 Transfer to Education Trainee 1: Candidates must have one year of permanent competitive or 55b/c service in a title allocated to SG-13 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
Section 70.4 Transfer: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Trainee 1 if they possess a bachelor’s degree AND are a current NYS employee with one year of permanent competitive or 55b/c service in a title allocated to SG-9 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list or Public Administration Trainee Transition (PATT) eligible list.
Duties Description The New York State Education Department’s (SED) Office of the Professions is seeking to fill an Education Program Assistant 1 position. The Office of the Professions (OP) is responsible for licensing and oversight of more than 50 licensed professions, as well as professional corporations and pharmacy establishments. OP is working collaboratively with SED’s Office of Information Technology Services (ITS) to undertake a comprehensive Modernization Program. This initiative will update technologies that no longer meet the needs of licensed professionals who rely on OP to ensure the health, safety and welfare of the public through effective and efficient professional licensing and discipline.
Under the direct supervision of the Senior Administrative Analyst, the incumbent of this position will assist with developing a customer self-service portal and other responsive customer service systems as part of the Modernization Program. This position will be responsible for updating, monitoring and reviewing content in OP’s enhanced customer service solution. Other duties of this position include, but are not limited to, the following:
• Identify problems or complaint trends in a subject area and communicate these to the appropriate office or program area for resolution;
• Assist in maintaining and revising the Contact Center Policy and Procedures Manual, various training documents, and other materials which serve as instructional aids;
• Monitor and collect customer contact data;
• Prepare statistical information to aid the customer-centric strategic decision process;
• Respond to and assign customer inquiries within the enhanced customer service solution; and
• Track assignments to ensure timely responses.
Additional Comments CONDITIONS OF EMPLOYMENT: This will be a permanent appointment. Promotions and transfers may change appointees’ negotiating unit. Applicants should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of degree and/or transcripts will be required for all candidates at the time of interview.
This position may be filled as a traineeship. The salary listed above applies to candidates appointed to Education Program Assistant 1, SG-14. The salary for candidates appointed to Education Trainee 1 is $38,464 and, for current New York State employees, is based on the candidate’s salary at the time of hire. Candidates appointed at the trainee level will be required to successfully complete the traineeship in order to advance to the journey level title and salary.
*Leads to a maximum salary of $58,028 based on annual performance advances.
APPLICATION: Qualified candidates should send a resume and letter of interest by February 26, 2019 to opjobs@nysed.gov (email submissions are preferred). You must include the Box number (OP-1192/20621) in the subject line of your email and cover letter to ensure receipt of your application.
Some positions may require additional credentials or a background check to verify your identity.
Name Office of Human Resources Management
Email Address opjobs@nysed.gov
Address
Street NYS Education Department
89 Washington Avenue, OHRM Room 528EB
Notes on ApplyingAPPLICATION: Qualified candidates should send a resume and letter of interest by February 26, 2019 to opjobs@nysed.gov (email submissions are preferred). You must include the Box number (OP-1192/20621) in the subject line of your email and cover letter to ensure receipt of your application.