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Minimum Qualifications Current Department of Homeland Security & Emergency Services employee with permanent, contingent-permanent or 55b/c service as a Communications Specialist DHSES and interested in reassignment; OR current New York State employee with one year or more of permanent, contingent-permanent or 55b/c service as a Communications Technician 1 and eligible for transfer under Section 70.1 of the Civil Service Law.
Provisional Pending Examination
Either A. Two years of experience as a dispatcher or 911 operator in one or a combination of the following: emergency services, police, fire, public safety, military service, or public utilities. Experience must include the analysis of information to confirm the impact, scope and type of assistance required and ensure appropriate response notifications are transmitted. This information must come from multiple sources communicated to emergency services personnel through a variety of voice, print, and electronic communication methods including, but not limited to telephone, text, email, fax, mainstream media, receiver broadcast equipment, internet social network platforms, or electronic security & traffic systems.
Or B. Two years of experience in public, non-profit, or private sector emergency management in one or more of the following: emergency services, police, fire, public safety, military service, or public utilities. Experience must include the analysis of information to confirm the impact, scope and type of assistance required and ensure appropriate response notifications are transmitted. This information must come from multiple sources communicated to emergency services personnel through a variety of voice, print, and electronic communication methods including, but not limited to, telephone, text, email, fax, mainstream media, receiver broadcast equipment, internet social network platforms, or electronic security & traffic systems.
You must list the multiple information sources you use and describe the analysis you perform on the information received. Vagueness and omissions will not be reviewed in your favor.
Duties Description The Communication Specialist DHSES monitors, analyzes, priorities and reports critical information obtained from a wide variety of sources to federal, state and local government officials, emergency responders, agency partners and the public on a 24/7 basis with the operations of the New York State Watch Center (NYSWC) and State Emergency Operations Center (SEOC).
• Prepare daily operational briefings to include information gathered from federal, state and county sources, regional activities, noteworthy news, weather, transportation, utilities and GIS mapping.
• Monitor multiple sources of information for situational awareness of incidents that may adversely impact areas of New York State, require a multi-agency response, and/or require an OEM response. Communicate with state, federal and local officials, agencies and organizations to confirm the nature, scope and impact of incidents.
• Serve as Office of Emergency Management's (OEM) first point of contact for all State Agency Liaisons in regard to any Local/County/State/National and International Incidents, Emergencies or Disasters.
• Collaborate in the development, implementation and maintenance of guidelines, policies, procedures, training records and training materials.
• Receive, disseminate and log emergency technical information from multiple voice/data landline, microwave, fiber optic cable, radio and satelite networks.
• Maintain contact info, operational databases and complex communication systems.
• Assess and evaluate information using educational and background ability to reason clearly and make sound judgments.
• Expedite and disseminate emergency information according to established policies and protocols.
• Receive incoming calls for emergency assistance and dispatch information to appropriate location.
• Provide routine equipment and software support to field deployed staff.
• Track weather reports via the NY State Police Information Network (e-Justice).
• Inform appropriate counties of weather conditions via the National Warning System (NAWAS).
• Assist and participate in the activation of the Emergency Operations Center (EOC).
• Act as the SEOC Message Center during activations.
• Possibly be deployed to the field during activations.
Operational Needs: Work schedule may vary based on operational need.
This position based on a 365 day, 24/7 operation. Based on the level of activity and staffing level requirements, the incumbents can be asked to work additional shifts on short notice.
Additional Comments Please indicate the shift to which you are applying:
• Overnight – 10:00pm to 6:00am Friday thru Tuesday
• Overnight – 10:00pm to 6:00am Tuesday thru Saturday
• Evenings – 2:00pm to 10:00pm Friday thru Tuesday
• Evenings – 2:00pm to 10:00pm Sunday thru Thursday
Some positions may require additional credentials or a background check to verify your identity.
31st Floor Corning Tower, Empire State Plaza
Notes on ApplyingPlease submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Vacancy ID number for which you are applying.