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Review Vacancy

Date Posted 08/14/19

Applications Due08/28/19

Vacancy ID73006

AgencyVictim Services, Office for

TitleCrime Victims Specialist 1 / Trainee

Occupational CategoryOther Professional Careers

Salary Grade14

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $48728 to $59186 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5


From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany


Zip Code12210

Minimum Qualifications Reachable on the current eligible list for this title, or one year of permanent competitive service in a title SG-12 or higher and otherwise eligible to transfer to a Crime Victim Specialist 1/Trainee under Section 70.1 of Civil Service Law. The only title eligible to transfer to CVS Trainee is Program Aide; titles eligible to transfer to CVS 1, SG-14 are Investigator 1 and Workers' Compensation Examiner.

Duties Description The primary function of the Crime Victims Specialist (CVS) 1 is to review and process compensation and medical claims filed by crime victims or their survivors for unreimbursed compensable expenses incurred. The CVS 1 will review claims from initial investigation through the final decision on awarding the claim. Claims processing is performed using a computer system application (Claims Assistant). A critical function of this position is handling telephone calls from providers and claimants, and being able to communicate effectively, both verbally and in writing, with victims, insurance companies, and law enforcement agencies to investigate and analyze claims. The incumbent will review documents, verify accuracy and validity of information, obtain supporting documentation and prepare written reports and recommendations. In addition, the CVS 1 will analyze Explanation of Benefit statements to determine the claimant’s responsibility for payment of medical services, and will create and approve payments to claimants and/or providers. Detailed reports are prepared when referring a claimant to an Independent Medical Examiner; the CVS 1 will prepare amended decisions based on the information received. Other responsibilities include conducting training, internally and externally, on OVS rules, regulations and guidelines for compensation; and showing compassion to the victims being served.

Additional Comments Appointment is subject to Division of Budget waiver approval.

There is the potential of 10% travel associated with this position, including overnight travel.

REASONABLE ACCOMMODATION: The Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify Sheryl Kretzler, Associate Director of Human Resources at (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Jackie Kalney

Telephone (518) 485-7963

Fax (518) 457-4000

Email Address


Street 80 South Swan Street

Alfred E Smith Building

City Albany

State NY

Zip Code 12210


Notes on ApplyingPlease send a cover letter and resume to the email/address above. Please reference posting # 73006 on your cover letter.

DCJS was named to the Times Union’s list of 2017 through 2019 Top Workplaces as voted on by our employees, and received special recognition for fostering new ideas and communication.

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